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- Responsible for all operations of the Switchboard
- Have in-depth knowledge of the Call Center system for detailed analysis and timely system improvement.
- Monitor & approach agent and team performance in both service quality and quantity.
- Ensure service delivered to the customer meets the standard requirement and strictly combines with the procedure.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Analyze relevant data to determine Customer service outputs. Identify and implement strategies to improve service quality, productivity and profitability.
- Manage and evaluate employee performance. Identify and address employee training and coaching needs.
- Report operational indicators and work efficiency as requested by superiors.
- Oversee client relationships; facilitate open communications, understand client
- perspectives/expectations, and monitor client satisfaction.
- Partnering with Business Development to leverage and expand new business from client(s).
- Participate in support and customer care in large and small events held domestically and internationally.
- Uploading data, confirmation of pricing and sales policies, promotions, and terms
- Maintain new items, new customer information in the ERP system. Update service
- customer information in the CRM system.
Các phòng ban đang tuyển dụng tại CÔNG TY CỔ PHẦN PMAC
Buôn bán/ Kinh doanh
Hành chính
Tài chính - Kế toán
Nhân sự
Marketing/ Truyền thông
Tư vấn
Kỹ thuật
Dịch vụ khách hàng
Pháp lý
Vận tải
Nghệ thuật - Thiết kế
Other
Quản lý sản phẩm & dự án
