Tập Đoàn Dekko

Are you ready to make a meaningful impact in the lives of countless workers? As one of the fastest-growing fintech innovations in the region, our Earned Wage Access (EWA) platform is transforming the way people access their hard-earned salaries. Over the past year, we've developed and tested our groundbreaking product with more than 30 diverse companies, receiving outstanding feedback. 

Our platform empowers workers to access their earned salary in under a minute, offering a lifeline for unexpected expenses such as medical bills, school fees, and more. By joining our team as a Customer Success Executive, you'll be a crucial part of our mission to free workers from the burden of debt and help them regain control of their financial lives.

What you will do:

1.Build and Maintain Customer Relationships

• Initial Contact: Connect with customers post-contract to initiate next steps.
• Ongoing Communication: Maintain regular contact and a positive relationship with customers.

2.Ensure Successful Service Implementation

• Guidance: Assist customers during product/service implementation to ensure understanding and effective use.
• Support: Provide support and resolve issues or queries promptly.

3.Optimize Customer Experience

• Feedback Collection: Gather customer feedback and suggest product/service and process improvements.

4.Drive User Conversion and Retention

• Increase Usage: Propose ideas and solutions to increase user adoption.
• Contract Renewal: Ensure high contract renewal rates as per company targets.

5.Analyze and Report

• Data Analysis: Track and analyze data using tools to monitor customer behavior, identify trends, and improvement opportunities.
• Reporting: Prepare reports on personal

What we are looking for:

• Bachelor degree 
• 2+ years of Customer Success or Customer Services or Account Manager
• Basic knowledge in Telecommunications, IT/Banking, Finance; understands and quickly adapts to new IT applications
• Data-driven
• Proficient in English communication, good English comprehension
• A passion for selling solutions that make a tangible difference in people's lives

Salary & Benefits:

• Salary: negotiate
• Thrive in a dynamic startup culture where your ideas are valued and implemented quickly
• Engage in regular team-building activities, happy hours, travel opportunities, and annual events
• Receive social insurance, health insurance, and unemployment insurance
• Enjoy flexible working hours and the ability to use our EWA solution (Ekko) to advance your monthly salary (up to 80%)

Working days:

• 09am - 06 pm Monday to Friday
• Offices: 180 Trieu Viet Vuong, Nguyen Du ward, Hai Ba Trung district, Hanoi city