Thời Trang & Mỹ Phẩm Duy Anh (DAFC)

ROLES:As Operations Support Supervisor, you will directly support the Operations Manager by ensuring the effective execution of day- to- day store operations across assigned locations. You are responsible for supporting store teams in maintaining store readiness, coordinating maintenance and equipment needs, managing store supplies, and optimizing operational cost efficiency through hands- on execution and cross- functional collaboration.RESPONSIBILITIES:1. Operational support execution Conduct routine store visits to support store teams in maintaining luxury retail standards (Ex: ambiance, store cleanliness, scent, lighting etc..).Assist in executing and following up on the store Operations Checklist to ensure daily store readiness.Act as a key liaison between the Operations team and stores to ensure smooth back- of- house operations and in- store service supportEnsure stores comply with administrative and operational SOPs by providing tools, templates, and execution support.Support store teams in execution of admin- related tasks such as documentation, vendor coordinationCollaborate with the Retail Operations team to deliver exceptional in- store service, targeting an average rating of 4 stars or above.2. Store facility and Maintenance Maintain the store facility, inclusive of all cleaning, repair and replacement of damaged fixtures, furniture or other related items to facilityOversee maintenance on all lighting and electrical system as requiredEnsure clean and neat organization of all back of house areas, stock rooms, maintenance rooms, alternations, rest rooms and hold areas in accordance with company standards3. Equipment and Store supply management Maintain all store equipment inclusive of office equipment, computers, phones, registers, alternations, music, POS tickets etc..Ensure proper order on packaging material, stationary, CRM materials etc..Maintain depth and accurate records of repair in partnership with After Sales service team4. Inventory management Lead stock count teams to perform physical inventory counts and cycle counts to support stores and compliance purposesSupport stores in processing damages, shrink reports, and follow- up corrective actions under guidance of the Inventory Control team5. Cross- functional collaboration Work closely with cross- functional departments (e.g., Procurement, IT, Finance, Visual Merchandising, Repair & Maintenance) to deliver operational support to stores.Coordinate logistics and operations for key retail events (e.g., Private Sales, pop- ups) to ensure store readiness and smooth execution.Support projects initiated by the Operations Manager that require multi- department involvementTake additional scopes of works based on business requirements and follow Line Manager’s instructions

Qualification:

Bachelor’s degree in Business Administration, Operations Management, or a relevant field.

Knowledge:

Familiarity with luxury or premium retail operations is a plus.
Understanding of store operations, retail administrative processes, and facility management.

Experience:

3+ years of relevant experience in retail operations support, store administration, or facilities management.
Strong operational problem- solving skills with a hands- on attitude.
Experience in a supervisory or coordinator- level role is preferred.

Skills/Competencies:

Effective communication in English (Written & Reading).
Strong time management and ability to work under pressure.
Proficiency in Microsoft Office(Excel, Word, PowerPoint).
Detail- oriented, organized, and reliable in follow- through.
Collaborative team player with a service mindset.

- Công tác phí
- Laptop
- Đào tạo
- Du Lịch
- Chăm sóc sức khỏe
- Nghỉ phép năm
- Tăng lương
- Chế độ thưởng
- Phụ cấp
- Chế độ bảo hiểm

Cập nhật gần nhất lúc: 2025-06-19 17:20:02