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Service Planner
CÔNG TY CỔ PHẦN THOMAS CAREY
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
30/07/2024
Hạn nộp hồ sơ:
30/08/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Địa điểm làm việc: Bình Dương
Mô tả Công việc
Mission of the role: To deliver the most forward and proactive Service planning, ensuring that Compressor Technique Service (CTS) operation requirements are met in a timely and efficient manner.
Main responsibilities
A. Forward Planning & follow-up
Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure customers are fully aware of the work and the date the work is to be carried out. Prepare customer work permits prior to the visit date.
Ensure all parts/required tools/ material & qualified FSE are available prior to the visit date.
Monitor and recording the progress to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
Ensure all service orders are closed and/or invoiced immediately upon completion by service engineer.
B. Operations efficiency
Regularly liaise with the Technical Manager and Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.
Maintain the Planning Board, to ensure that quality reports can be gathered via SAP reporting facilities.
Maintain all KPIs on Power BI- Planner dashboard within Group Benchmark
C. Customer satisfaction
Interact with customers to collect customer feedback and contribute to improvement of customer satisfaction level.
Act as the Hotline of Service pick-up person when required.
D. Others
Update service tasks in C4C as soon as possible upon receipt.
Assist with contract processing when required.
Undertake ad-hoc project tasks when required.
Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure customers are fully aware of the work and the date the work is to be carried out. Prepare customer work permits prior to the visit date.
Ensure all parts/required tools/ material & qualified FSE are available prior to the visit date.
Monitor and recording the progress to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
Ensure all service orders are closed and/or invoiced immediately upon completion by service engineer.
Regularly liaise with the Technical Manager and Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.
Maintain the Planning Board, to ensure that quality reports can be gathered via SAP reporting facilities.
Maintain all KPIs on Power BI- Planner dashboard within Group Benchmark
Interact with customers to collect customer feedback and contribute to improvement of customer satisfaction level.
Act as the Hotline of Service pick-up person when required.
Update service tasks in C4C as soon as possible upon receipt.
Assist with contract processing when required.
Undertake ad-hoc project tasks when required.Yêu Cầu Công Việc
Required experiences
1 to 2-year experience in SAP/Power-BI planning and reporting system
Experience to monitor and control plans of others to achieve assigned targets
Experience in administration and documentation work is an advantage
Good command of Microsoft office suite (Words, Excel, PowerPoint, OneNote...)
Required personal affinity
Extrovert - like to interact with other people
Positive thinking and can-do attitude
Capable ownership with accountability
Self-motivation to lead yourself to overcome challenges
Having growth mindset. Quick to learn from different sources and apply new knowledge to work.
Required education & knowledge
Bachelor's degree in business administration, commercial or technical field, or proven by related work experience.
Solid verbal and written English skills.
Quick to learn Atlas Copco products and services at basic level.Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Mission of the role: To deliver the most forward and proactive Service planning, ensuring that Compressor Technique Service (CTS) operation requirements are met in a timely and efficient manner.
Main responsibilities
A. Forward Planning & follow-up
Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure customers are fully aware of the work and the date the work is to be carried out. Prepare customer work permits prior to the visit date.
Ensure all parts/required tools/ material & qualified FSE are available prior to the visit date.
Monitor and recording the progress to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
Ensure all service orders are closed and/or invoiced immediately upon completion by service engineer.
B. Operations efficiency
Regularly liaise with the Technical Manager and Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.
Maintain the Planning Board, to ensure that quality reports can be gathered via SAP reporting facilities.
Maintain all KPIs on Power BI- Planner dashboard within Group Benchmark
C. Customer satisfaction
Interact with customers to collect customer feedback and contribute to improvement of customer satisfaction level.
Act as the Hotline of Service pick-up person when required.
D. Others
Update service tasks in C4C as soon as possible upon receipt.
Assist with contract processing when required.
Undertake ad-hoc project tasks when required.
Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure customers are fully aware of the work and the date the work is to be carried out. Prepare customer work permits prior to the visit date.
Ensure all parts/required tools/ material & qualified FSE are available prior to the visit date.
Monitor and recording the progress to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
Ensure all service orders are closed and/or invoiced immediately upon completion by service engineer.
Regularly liaise with the Technical Manager and Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.
Maintain the Planning Board, to ensure that quality reports can be gathered via SAP reporting facilities.
Maintain all KPIs on Power BI- Planner dashboard within Group Benchmark
Interact with customers to collect customer feedback and contribute to improvement of customer satisfaction level.
Act as the Hotline of Service pick-up person when required.
Update service tasks in C4C as soon as possible upon receipt.
Assist with contract processing when required.
Undertake ad-hoc project tasks when required.Yêu Cầu Công Việc
Required experiences
1 to 2-year experience in SAP/Power-BI planning and reporting system
Experience to monitor and control plans of others to achieve assigned targets
Experience in administration and documentation work is an advantage
Good command of Microsoft office suite (Words, Excel, PowerPoint, OneNote...)
Required personal affinity
Extrovert - like to interact with other people
Positive thinking and can-do attitude
Capable ownership with accountability
Self-motivation to lead yourself to overcome challenges
Having growth mindset. Quick to learn from different sources and apply new knowledge to work.
Required education & knowledge
Bachelor's degree in business administration, commercial or technical field, or proven by related work experience.
Solid verbal and written English skills.
Quick to learn Atlas Copco products and services at basic level.Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Khu vực
![CÔNG TY CỔ PHẦN THOMAS CAREY CÔNG TY CỔ PHẦN THOMAS CAREY](https://1900.com.vn/storage/uploads/companies/logo/94/tai-xuong-1-1704446400.png)
Quy mô:
200 - 500 nhân viên
Địa điểm:
Lô A5 đường số 1, Cụm công nghiệp Uyên Hưng, Phường Uyên Hưng, Thị xã Tân Uyên
CÔNG TY CỔ PHẦN THOMAS CAREY, là công ty 100% vốn nước ngoài, có nhà máy sản xuất đồ nội thất tại tỉnh Bình Dương, bắt đầu hoạt động từ năm 2016. Nhà máy tọa lạc trên diện tích 350.000 feet vuông, với hơn 500 công nhân. Ở đây chuyên sản xuất đồ nội thất cao cấp với các loại gỗ cứng và veneer chọn lọc nhập khẩu từ Mỹ và Châu Âu.
Sản phẩm của nhà máy rất đa dạng, bao gồm nội thất Phòng ngủ, phòng ăn và nội thất thường xuyên/có điểm nhấn, ghế bọc văn phòng phẩm và bàn trang điểm… Chủ yếu được xuất khẩu sang thị trường Mỹ với hơn 90%.
Hiện tại, công suất của nhà máy ước tính là vận chuyển 70 container hàng hóa mỗi tháng và 50 container bọc vải mỗi tháng. Trong khi công suất tối đa của nhà máy có thể đạt tới 250 container/tháng.
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