Lotte Mart Việt Nam

Mô tả công việc

·Key activities performed may include:             

Outlet managers are responsible for company’s outlet performance like personnel management, beverage and foods and other services and operations. They monitor and make sure that there is a smooth running of customer service areas and satisfaction. 

·The outlet manager interacts with their clients in order to make sure that satisfaction and promotion of facilities and services are adequately met. An outlet manager communicates with other departments in order make sure that customers’ needs are satisfied and met. They make sure that good handling of cash is properly followed. They also deal with customer’s complaint and listen with some feedbacks so as to improve their services. 

·The manager is responsible in recruiting team professional as well as qualified staff who is dedicated to provide great services. They organize appointments and meetings for staff, change menu and other matters related to their line of work and implement trainings for employees if needed. Outlet managers focus on safety and health standards in order to make sure that their teams have good knowledge on safe working condition. 

·The outlet manager is in-charge of performance and sales of the company and ensures that the company’s profits and goals are met. They take monthly inventories with their supplies and maintain an optimum stock level so as to meet their customer’s demand. They avoid excess and detect waste for optimum profit without affecting the company’s performance. 

·Knows and understands the job description of all position in restaurant, service, bar and cashiering, capable of performing the tasks as required 

·Knows and understands all the food and beverage policies and procedures in service of food and beverage 

·Recognizes good quality products and presentation 

·Directs all efforts in the outlet to maintain all service standards established for food and beverage service department 

·Implements an effective cleaning schedule for the outlet ·     

 ·Knowledgeable in wine service and bartending 

·Maintains control procedures in food and beverage cost and cashiering 

·Promotes guest satisfaction in the outlet 

·Maintains grooming standards for all service personnel in the outlet 

·Receives reservation for the outlet and special bookings 

·Knows the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet 

·Capable of operating all the equipment in the restaurant service and bar 

·Reports to the Food and Beverage Manager

Quyền lợi được hưởng

• Full salary and service charge
• Comfortable accommodation
• Three meals per day
• Relocation transportation allowance
• Annual health check
• Annual bonus based on performance
• Team activities and parties
• 30% staff discount for restaurants and spa
• One free night stay per year in the resort
• Growth opportunity and/or cross-training

Yêu cầu công việc

• Minimum of 2-years of experience in the same position or strong track record as an Assistant Manager in a hotel restaurant
• Self-motivated.
• Innovative thinking.
• Strong interpersonal and communication skills.
• Strong leadership, coaching and counseling skills.
• Strong analytical skills and strategic thinking.
• Good financial management skills.
• High attention to detail.
• Ability to organize and lead complex projects.
• Able to multi-task and prioritize tasks consistent with business objectives.

Yêu cầu hồ sơ

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