Lotte Mart Việt Nam

Handle Customer Service activities

• Handle Customer complaints and request to resolve. Follow up to handle issues completely
• Instruct Tenants all necessary Procedure from Fit Out Beginning until Moving in
• Issue apologize Letter, carry out compensation procedures, insurance claims for any incidents (if necessary)

Office Tenant Event

• Make a plan and organize office Tenant Events
• Prepare gift to welcome new tenant or on holiday

Control Office Expenses and Purchasing jobs

• Make Plan and Control Budget for Office and WF
• Prepare enough necessary Documents to get Approval and accept Payment for Office and shared Office Expenses.
• Process vendor selection

Parking Registration

• Explain clearly parking registration procedure for customer
• Collect daily request of office tenants to summarize the file sending to LCH team to update on the parking system.
• Coordinate with LCH team to issue Parking Card

Office Parking Revenue

• Posting Parking card and monthly Parking Fee on SAP
• Make the Office Parking Revenue Report.
• Cooperate with Finance Team to follow up overdue Debt

Processing Construction Renovation Project and Build to suit office

• Make a plan for renovation projects and request Budget.
• Work with technical teams to prepare specifications for construction project.
• Follow up to construction schedule to ensure construction progress and payment plan.
• Handle problems caused by construction affecting customers
• Process Payment, conduct construction acceptance, warranty requests, and repair arising issues

• English (Reading, Writing: advance level up, Speaking and Listening: intermediate level up, or above IELTS 6.0)
• Microsoft Office skill: word, excel, power point (advance level)
• At least 2 years of experience in customer service and operations support
• Bachelor’s degree in Business Administration, Operations Management, or a related field

• Competitive salary with comprehensive benefits: regular health check-ups, team-building activities, paid leave, holiday gifts, etc
• Full insurance coverage: social insurance, 24-hour insurance, health insurance
• Support for parking, lunch, tea, and coffee