Lotte Mart Việt Nam

RESPONSIBILITIES
Shop Management:
Opening and closing cash registers
Balancing cash drawers
Processing cash and card payments
Packing products for customers
Stock control and management (placing orders, receiving and storing stock, inventory checks)
Keeping store and shelves tidy and clean
Checking product conditions upon delivery and updating records
Inputting data (purchase orders, inventory, sales) into files
Greeting Guests and Customer Service:
Actively greeting customers
Assisting customers to find products
Giving advice and guidance on product selection
Handling customer inquiries
Collecting customer information for database
Sending emails and calling customers for promotions and events
Sales:
Tracking customer traffic and sales
Making daily sales reports
Sending daily reports to store manager
Setting up store for tasting events
Basic knowledge of products and sales processes
Keeping up to date with promotions
Bar Responsibilities
Serving Guests: Provide attentive and friendly service to guests, ensuring their needs are met and enhancing their overall experience.
Arranging Booking Calendar for Events: Manage and maintain the booking calendar for various events, ensuring all details are accurately recorded and communicated to relevant parties.
Preparing Rooms: Set up and prepare event spaces as requested, ensuring that all necessary equipment and materials are in place for a successful event.
Coordination with External Business Units: Liaise with external business units for event setup, including cleaning and other logistical support, to ensure all aspects of the event are handled efficiently.
Manage and organize with suppliers to ensure that all necessary items are in stock and available for each event, coordinating deliveries and inventory as needed.
Others report and other assignment by Retails Manager, ...PERSONAL SPECS
Graduate in sales & marketing or business from university is a plus.
2+ years' experience in Assistant Manager role of retail operation (ideally in similar industry)/ Customer Service in F&B/ Hospitality
Excellent communication and customer service skills and proficient in Vietnamese and English
Experience in retail of international brands and luxury goods is a plus
Dynamic, self motivated with a pro-active attitude and desire overachieve set targets and KPI's.
Strong understanding of inventory management and stock control
Strong planning and organizational skillsWORKING TIME
Working time: You will be required to work a maximum of 48 hours per week. You will also be expected to work local public holidays, as required by the business need from time to time. Specific working schedule: will be advised by the manager when start working at Mercantile Fine Drinks.
Working shift: 9am-6pm; 12pm-9pm; 1pm-10pm
Weekly day off 1 day.
Holidays: In accordance with the Labor Code.