Operations duties a. Merchandise management - Supervise General Staff to ensure: • Merchandise is fully replenished, in good conditions & quality. • All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally. • Price checking on POS/SST and changing price label (if necessary) is completed before store opened. - Order stock directly with Supplier and receive stock from MMD. - Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods. - Support Foodline with monthly Stock Take as directed by supervisor. - Attend bi-annual Stock Take as scheduled. b. Non-merchandise management - Supervise General Staff to ensure: • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions • Sales floor is kept clean & tidy. • Fire safety procedure is carried out properly. - Order POP, execute POP exhibition, check POP to ensure correct and adequate information - Execute floor opening and closing - Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager c. Customer service - Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs. - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc. - Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales. - Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers). d. Omni channel Operation - Control stock inventory for Omni sales. - Report and ensure correct related figure data
Sales and Profits - Co-ordinate with Suppliers to execute promotion schemes. - Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept. - Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey. - Provide every day sales figure of concess counter for promoters - Support cashier in return/exchange merchandise as required.
Manpower management - Plan and prepare duty roster, shift plan and assign subordinates on duty. - Ensure sufficient manpower during business in ad-hoc situations. - Ensure General Staff and Promoters’ attendance and attire. - Be responsible for General Staff’s performance. - Identify and reduce unnecessary tasks to increase staff productivity. - Regularly train and motivate subordinates in daily works. - Identify potential staff for succession planning purposes. - Build and promote teamwork spirit
Customer service - Provide advices and good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs. - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc. - Deal with complaints from customers, in case no solution is met, raise issues to Group Leader/Key staff - Register member card for custtomer (check customer ID card, give form to customer, register member card ) - Do skin analysis/ gift wrapping for customers.
Rules and Regulations - Follow all working procedures, the company’s policies, rules and regulations. - Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
Other duties - Closing floor in charge. - Support other departments as necessary. - Other tasks or responsibilities as assigned by direct Division Leader, Operation Deputy Manager/ Manager, General Manager.
Yêu Cầu Công Việc
ollege or Technical School graduate.
At least one-year related experience in retailing business or supermarket environment.
Good communication, problem solving and leadership skills.
Customer focused.
Self-disciplined with ability to work independently.
Retrieving data. Wait a few seconds and try to cut or copy again.
Computer literate (Word, Excel & Powerpoint).
Ability to communicate in English (verbal & written). Preferred skills
Be able to work at shift & on Public holidays
Have ability to relocate to other Stores as per Company’s assignment is a plus