Family Mart

• Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management.

• Understand departments and hotel’s product, and upsell to the guest, or recommend hotel products to the guest.

• Report Lost and Found immediately to Security.

• Be responsible in keeping our property safe and secure.

• Preserve ingredients and food in good conditions in order to keep cost in line.

• Monitor food and operating costs and controls these by reducing waste.

People:

• Perform/ behave as per IHG Winning Ways to other colleagues within your department and toward other departments

• Perform/ behave as per IHG leadership competencies

• Work with Superior and Human Resources on manpower planning and management needs

• Identify training need, propose training plan, and conduct the training

• Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are known

• Observe staff’s performance, give constructive feedback when need it.

• Coach and develop staff

• Work with Superior and Human Resources on disciplinary action for poor performance or any conflict among staff

• Able to help other section within Repair & Maintenance whenever required by the supervisors.

• Demonstrate cooperation and trust with colleagues, supervisor and across department.

• Able to work under pressure during busy times.

• Respond positively to changes in the workplace.

Guest experience:

• Perform Brand’s Services behaviours in daily operation basic towards the guests

• Ensure consistency service within the department

• Sharing guest feedback to the team

• Manage all requests made by guests, or special request from guest that your staff reported to you

• Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department.

• Ensure complaint and requests are handled with the aim of exceeding guest expectations.

• Open to new ideas and willing to make changes in improving customer satisfaction.

Responsible business:

• Be responsible in keeping our property safe and secure

• Be responsible in protecting the inviroment such as the trees, the sea, and special species

• Understand and ensure your staff understanding IHG Brand Standard related to your department

• Recommended changes to these standards

• Open and close the shift, ensure effective shift hand over

• Co-ordinate special projects as required, such as…

• Rotate the roles (cross training) within department when required

• Perform any other duties which may be assigned by the management from time to time.

• Implement and carry out maintenance program in accordance with established timeframes

• Assist with the implementation of the resort’s preventative maintenance system and repair log system

• Attend to all types of repair and maintenance work in the resort premises, including any new additions / extensions to the Resort or any other properties.

• Ensure that appropriate files are maintained and resources kept for future reference

• Complete daily reports outlining work undertaken for the day.

• Under-takes repairs and maintenance of kitchen Equipment and maintain when required.

• Maintain proper condition of all equipment and work areas

• Understand & follow the Escap Work Order System and Preventative Maintenance System

• Be aware of the Resorts Environmental Program and carry out duties in your day to day job tasks bearing this in mind.

• General building minor maintenance repairs.

• Assist the Assistant Chief Engineer/Chief Engineer to set up the Preventive Maintenance System and run same.

• Shift inspection and rectification.

• Complete work orders as requested by the Chief Engineer/Assistant Chief Engineer to meet customer requirements.

• Demonstrate flexibility in changing the work schedule in line of guest priorities.

• Carry pager and respond to requests from other departments regarding minor maintenance issues throughout the day.

• Conduct lighting checks to ensure all lightings are in working order.

• 100% salary & service charge in 2 months of probation
• Mandatory insurances in accordance with Vietnamese Law
• Accidental insurance 24/24
• Annual leave from 14 days, 2 days off per week
• Provided uniform, duty meal and transportation
• Shared accommodation (applied for non Danang residents)
• HealthCare insurances for loyalty team members
• IHG brand standard training
• Other benefits as per the company/ IHG policies

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  
• Able to speak, read and write English
• Good communication and writing skills
• Proficient in computer operation.
• Problem solving, reasoning, motivating, organizational and training abilities

Qualifications

• Certificate from Technical school or similar capacity

• Some knowledge in English

Experience

• At least 2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

• Prefer experience in similar capacity