Mô tả công việc
• Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management.
• Understand departments and hotel’s product, and upsell to the guest, or recommend hotel products to the guest.
• Report Lost and Found immediately to Security.
• Be responsible in keeping our property safe and secure.
• Preserve ingredients and food in good conditions in order to keep cost in line.
• Monitor food and operating costs and controls these by reducing waste.
People:
• Perform/ behave as per IHG Winning Ways to other colleagues within your department and toward other departments
• Perform/ behave as per IHG leadership competencies
• Work with Superior and Human Resources on manpower planning and management needs
• Identify training need, propose training plan, and conduct the training
• Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are known
• Observe staff’s performance, give constructive feedback when need it.
• Coach and develop staff
• Work with Superior and Human Resources on disciplinary action for poor performance or any conflict among staff
• Able to help other section within Repair & Maintenance whenever required by the supervisors.
• Demonstrate cooperation and trust with colleagues, supervisor and across department.
• Able to work under pressure during busy times.
• Respond positively to changes in the workplace.
Guest experience:
• Perform Brand’s Services behaviours in daily operation basic towards the guests
• Ensure consistency service within the department
• Sharing guest feedback to the team
• Manage all requests made by guests, or special request from guest that your staff reported to you
• Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department.
• Ensure complaint and requests are handled with the aim of exceeding guest expectations.
• Open to new ideas and willing to make changes in improving customer satisfaction.
Responsible business:
• Be responsible in keeping our property safe and secure
• Be responsible in protecting the inviroment such as the trees, the sea, and special species
• Understand and ensure your staff understanding IHG Brand Standard related to your department
• Recommended changes to these standards
• Open and close the shift, ensure effective shift hand over
• Co-ordinate special projects as required, such as…
• Rotate the roles (cross training) within department when required
• Perform any other duties which may be assigned by the management from time to time.
• Implement and carry out maintenance program in accordance with established timeframes
• Assist with the implementation of the resort’s preventative maintenance system and repair log system
• Attend to all types of repair and maintenance work in the resort premises, including any new additions / extensions to the Resort or any other properties.
• Ensure that appropriate files are maintained and resources kept for future reference
• Complete daily reports outlining work undertaken for the day.
• Under-takes repairs and maintenance of kitchen Equipment and maintain when required.
• Maintain proper condition of all equipment and work areas
• Understand & follow the Escap Work Order System and Preventative Maintenance System
• Be aware of the Resorts Environmental Program and carry out duties in your day to day job tasks bearing this in mind.
• General building minor maintenance repairs.
• Assist the Assistant Chief Engineer/Chief Engineer to set up the Preventive Maintenance System and run same.
• Shift inspection and rectification.
• Complete work orders as requested by the Chief Engineer/Assistant Chief Engineer to meet customer requirements.
• Demonstrate flexibility in changing the work schedule in line of guest priorities.
• Carry pager and respond to requests from other departments regarding minor maintenance issues throughout the day.
• Conduct lighting checks to ensure all lightings are in working order.
Quyền lợi được hưởng
- 100% salary & service charge in 2 months of probation
- Mandatory insurances in accordance with Vietnamese Law
- Accidental insurance 24/24
- Annual leave from 14 days, 2 days off per week
- Provided uniform, duty meal and transportation
- Shared accommodation (applied for non Danang residents)
- HealthCare insurances for loyalty team members
- IHG brand standard training
- Other benefits as per the company/ IHG policies
Yêu cầu công việc
Required Skills
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to speak, read and write English
- Good communication and writing skills
- Proficient in computer operation.
- Problem solving, reasoning, motivating, organizational and training abilities
Qualifications
• Certificate from Technical school or similar capacity
• Some knowledge in English
Experience
• At least 2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• Prefer experience in similar capacity
Yêu cầu hồ sơ
Công ty TNHH Saint-Gobain Việt Nam trực thuộc Tập đoàn Saint-Gobain được vua Louis XIV thành lập năm 1665 với dự án đầu tiên cung cấp kính cho lâu đài Versailles – Pháp. Saint-Gobain Việt Nam cung cấp nhiều loại sản phẩm và dịch vụ hàng đầu cho ngành xây dựng Việt Nam. Các thương hiệu chính của chúng tôi bao gồm: Gyproc và Vĩnh Tường, cung cấp các giải pháp sáng tạo cho trần và tường thạch cao; DURAflex cung cấp các giải pháp tuyệt vời cho các khu vực ẩm ướt. Ngoài ra, chúng tôi còn có thương hiệu Weber cung cấp các giải pháp về keo dán gạch, vữa và sản phẩm chống thấm.
Saint-Gobain Việt Nam cam kết nâng cao chất lượng không gian sống và làm việc bằng việc cung cấp các giải pháp trần vách một cách hiệu quả, sáng tạo và bền vững.
Sứ mệnh của chúng tôi là phát triển các sản phẩm và dịch vụ sáng tạo để giúp khách hàng xây dựng không gian sống, làm việc và vui chơi tốt hơn. Từ nhà ở đến nơi làm việc, từ khách sạn đến trường học hay bệnh viện,... nơi chúng ta có thể tạo ra những không gian sống tốt hơn thông qua các giải pháp phân chia không gian với tính năng vượt trội về chống cháy, cách âm hay thẩm mỹ...Sản phẩm và hệ thống của chúng tôi chắc chắn là sự lựa chọn hoàn hảo cho các nhà thiết kế, nhà thầu hay chủ đầu tư - những người đang tìm kiếm giải pháp thân thiện với môi trường, thẩm mỹ và hiệu suất cao. cho công việc của mình