Việc làm SCIFATE VN
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Expert, Change Management (40000684)
SCIFATE VN
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
18/08/2024
Hạn nộp hồ sơ:
12/10/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
7 - 8 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Purpose
Key Relationships - Direct Manager
Head, HR System Administration
Key Relationships - Direct Reports
None
Key Relationships - Internal Stakeholders
Teams within the HR Division and relevant departments in the Bank.
Key Relationships - External Stakeholders
Partners providing professional services
Success Profile - Qualification and Experiences
Domain Expertise
- The job holder supports change management activities (assessing change impact, defining performance's indicators, engaging stakeholders, developing communications plan, survey, tracking progress and reporting performance results).
- The job holder manages communication activities, user support, content development on digital channels and supports users on the implementation of change/adoption.
- The job holder supports the implementation organization of the Bank's culture and core values programs for the Human Resource Division
- Change Management Support
- Conduct change impact assessment and stakeholder analysis (for internal and external stakeholders).
- Developed change management plans.
- Engage and support stakeholders through change implementation.
- Develop and implement communication plans and track progress.
- Evaluate and report on performance results / efficiency of communication and transformation change implementation activities.
- Support design, planning, pilot preparation and implementation of initiatives.
- Prepare reports for discussions and updates on transformation initiatives.
- Prepare requirement specifications from customer journeys and define needs
- User Support và Communication Collaterals
- Develop and manage user manuals / guidelines, materials, customer support scripts.
- Partner with feature development teams to design and develop digital user experience, plan and develop useful, usable content including instructional text, error and confirmation messages.
- Translate complex concepts into easy-to-understand interactive experiences to support online users to complete interactions smoothly and effectively.
- Create and manage content on digital channels for new features.
- Create, edit and manage content for communication campaigns.
- Actively research, collect information, update new market trends to develop new content strategy.
- Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.
Key Relationships - Direct Manager
Head, HR System Administration
Key Relationships - Direct Reports
None
Key Relationships - Internal Stakeholders
Teams within the HR Division and relevant departments in the Bank.
Key Relationships - External Stakeholders
Partners providing professional services
Success Profile - Qualification and Experiences
Domain Expertise
- More than 07 years of experience in the same field.
- Demonstrated experience supporting change management strategies and plans
- Superior writing, editing, and proofreading skills in English and Vietnamese languages
- Experience planning for and developing useful and usable content
- Experience supporting project management and organizational change projects
- Demonstrated experience creating online/digital content and executing on content strategy within the interactive space
- Demonstrated experience developing web/app content
- Demonstrated experience translating complex concepts into easy-to-understand interactive experiences to support online users
- Knowledgeable on digital technology
- Bachelor's degree in Communication, Technology
- Professional change certification in PROSCI / ADKAR will be advantageous
- English proficiency requirements are pursuant to Techcombank's policy.
Khu vực
SCIFATE VN
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
WeWork Etown Central, 11 Đoàn Văn Bơ, Phường 13, Quận 4, Thành phố Hồ Chí Minh, Việt Nam
Scifate VN là Công ty Trách nhiệm hữu hạn đang hoạt động lĩnh vực IT phần mềm, lập trình tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trí "Chuyên gia lập trình máy vi tính" với các kỹ năng chuyên môn cao, IT phần mềm. Bạn sẽ được hưởng các chế độ phúc lợi như BHXH, BHYT và du lịch khi làm việc tại Scifate VN
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