Grand Mercure Danang Hotel

Customer Support: Address inquiries via phone, email, and social media. Ensure resolution and customer satisfaction through follow-ups.

Issue Escalation: Forward complex or unresolved cases to relevant teams and monitor their resolution within set timelines.

Customer Data Management: Record and update customer interactions, order statuses, and related issues accurately.

Protocol Compliance: Adhere to established processes to maintain customer satisfaction.

Reporting: Provide regular updates to the Customer Experience Manager

Experience in customer service, with a preference for those familiar with CRM systems.

Strong communication skills, both written and verbal.

Critical thinking and problem-solving abilities.

Passion for process improvement and enhancing customer experience.