Hilton Saigon ★ 4.1

• Maintain a high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

• Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.

• Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.

• Confidently knowing the beverage menu contents and able to explain them in detail to guests.

• Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet

• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.

• Greet guests in a courteous and friendly manner, promote and document orders for drinks.

• Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control.

• Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.

• Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.

• Receive cash from guests, return any change needed, verify validity of charges, record charges, and ensure that vouchers are properly executed in order to balance all cash.

• Lock up and store all beverage, food and other equipment, depositing cash drops and secure bank.

• Complete checklists on product knowledge.

• Know menu items of all other outlets to recommend guests to other outlets.

• Confidently know opening hours of all restaurants and hotel outlets.

• Recommend other restaurants and city attractions to hotel guests.

• Follow-up on any guest questions or queries immediately and if you don’t know the answer, check with your Manager.

• Ensure that all service procedures are carried out to the standards required.

• Make sure that all areas are cleaned and maintained in accordance with operating procedures.

• Take personal responsibility for the service experience of all guests in your designated area.

• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.

• Give guest service the highest priority.

• Display professional behaviour at all times.

• Avoid offensive or impolite language.

• Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance

- Get job-related professional training, opportunities for advancement.

- Professional and classy working environment.

• 1-2 years in a managerial position in a 4 / 5-star category hotel.

• Good English skills to meet business needs.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Must have basic knowledge of food and beverage preparation and service of various alcohol.

• Able to remember, recite and promote the variety of menu items.

• Open minded and outgoing personality.

• Willing to work for long hours.

• Positive attitude.