Hilton Saigon ★ 4.1

As a Bar Manager, you are responsible for managing assigned outlet daily operations to deliver an excellent

guest experience and follow Hilton standards. You will be responsible for performing the following

tasks to the highest standards:

• Train and the develop Team Members

• Allocate work duties to Team Members

• Have a good understanding and ensure the team understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensureimplementation of those related to your department;

• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.

• Have knowledge of the hotel, its services, and facilities

• Handle equipment, tools, keys and supplies in proper way, kept in good working condition, regularly inspected, following instructions as directed, and ensure the team

does the same.

• Report maintenance deficiencies and items in need of repair and follow up to make it done

• Report hazard issues and follow up to make it done

• Carry out lost and found procedures

• Ensure the standards of cleanliness and orderliness of all working areas

• Be environmentally aware

• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).

• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at alltimes.

• Be proactive and observant in service to identify guest needs before being asked.

• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene

• Manage Guest requests in a timely and efficient manner

• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

• Maintain good relationship with your colleagues, supervisors and other department

• Assist other departments wherever necessary and maintain good working relationships

• Attend training and meetings when required.

• Carry out any other reasonable task set by the Hotel's Management

• Manage master keys in his/her possession

• Ensure an exceptional level of customer service delivery at all times.

• Manage outlet operations on a daily basis ensuring an effective and positive working environment at all times.

• Be part of an effective communicating network within the team, between outlets and with

other departments to ensure understanding of daily operations. To foresee any operational

needs by attending meetings, conducting team briefings and passing information in time to the team.

• Assist in setting up and implementing beverage par stock in order to effectively restock inventory control without effecting guest experience.

• Initiate orders and purchases to ensure outlets are well-equipped to operate smoothly.

• Assist FBOM to create multiple beverage listings, as well promotional activities to generate beverage revenue.

• Outlet Managers to make sure all bars are well-stocked and well-equipped in timely manner.

• Assist in recruit, train, develop and manage bar personnel to ensure consistency in beverage service throughout F&B department.

• Responsible for outlet targets and objectives, work schedules and budgets.

• Strictly control the proper usage, storage and inventory of all operating equipment and ensures that the outlet is adequately equipped.

• Be able to analyze, understand and develop plans to achieve the set financial goals (reflected in revenues, operating costs and expenses) and non-financial goals (reflected inteam performance, guest satisfaction, maintain Hilton standards, other communityactivities) in assigned outlets/areas, without compromising guest or employee satisfaction.

• Ensure and be accountable for cashier functions at outlets, including correct guest billing, managing cash flows and submission of required financial reports.

• Drive sales to maximize budgeted revenue by taking part in creating promotional activities, by being a role model in perfecting own salesmanship and by driving team members withupselling training and incentive activities.

• Be environmentally aware in daily operation.

• Maintain a sound financial business mind-set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self-improvements.

• Support other F&B operations outside of assigned outlet when required.

• Attend required trainings and conferences assigned by management.

• Undertake any reasonable additional tasks as assigned by the Food and Beverage Operations Manager to ensure the overall success of F&B department.

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance

- Get job-related professional training, opportunities for advancement.

- Professional and classy working environment.

A Bar Manager serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors,skills, and values that follow:

• Positive attitude

• Good communication skills, fluent in Vietnamese and English

• Committed to delivering high levels of Guest service

• Excellent grooming standards

• Ability to work with ownership as well within a team

• Flexible and reliable

• Excellent attention to details

• A passion for being on a winning team

• A passion for delivering exceptional levels of Guest service

• Strong work ethic

• Ability to work under pressure

• Flexibility to work late shifts

• Methodical and well organized

• Excellent leadership, interpersonal and communication skills

• Strong organizational, planning and analytic skills

• Proficiency preferred with computers and computer programs, including Microsoft Office

• Accountable and resilient

• Experience in similar role with an international brand: 1-2 years.

• Experience in working with financial targets, operation reports and POS system.

• Excellent personal grooming and professional appearance.

• Excellent communication skills and upselling skills.

• Good understanding of upcoming trends in beverage service worldwide.

• Be able to create and utilize mixology with a sense of creativity and market trend.

• Excellent attention to details.

• Ability to adapt, comply and provide trainings of Food and Beverage brand standards.

• Ability to supervise, develop and guide a team of different positions.

• Ability to work under pressure.

• Flexibility to respond to a range of different work situations.

• Commitment to deliver exceptional levels of guest service.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• College Degree in relevant area.

• Hotel experience

• Experience in a similar position

• Familiar with Property Management Systems

• Able to communicate well in English, or/and other languages