Melia Vinpearl in Central ★ 4.0

- Handle the duties of the front desk during nighttime (late check-in early check-out);

- Enforces the Hotels Standards in all areas by providing consistently exceptional customer service to guests;

- To handle reservations and walk-ins, and deal with any guest queries;

- To maintain per shift an accurate record in the logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.

- To co-ordinate the overall lobby activity and will be dynamic in guest relationships.

- To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

- Responsible to ensure that all Financial and Audit Procedures are respected. Then realize daily the appropriate controls: Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid Out, Room rates, credit limit, float…

- To motivate all the staff regarding the selling and up-selling program, and to make sure that the rates given are matching with the instructions received. To do the proper controls as per procedures established

- Deal with complaints or issues that can rise during the night.

- Friendly & dynamic working environment.

- Very competitive salary offered

-Health Insurance, Social Insurance & Unemployment Insurance after probation.

- Services charge fully distributed after probation period.

- Opportunities to access to a career advancement with one of the world leading hotel group

- Familiar and complies with the 4-5 *hotels/resorts mission and standards in performing maintenance activities.

- Maximize maintenance team potential with a balanced focus on operations, guest, employee and owners satisfaction.

- Prioritize, plan, schedule assign and supervise the engineering department staff.

- Establish and maintain procedures with regards to the security and replenishment of the hotel’s/ resort's inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc

- Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion.

- Respond to guest's maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to hotel standards.

- Maintain the physical appearance and operational efficiency of the hotel including physical. mechanical, electrical, plumbing etc.

- Be fully conversant with hotel fire & life safety/emergency procedures.

- Ensure proper records are kept relating to all plant and equipment for the hotel including repair and service records.

- Ensure that stores have adequate stocks of materials, equipment and tools and are kept in a clean and safe environment.

- Take responsibility for the cleanliness and safety aspects of all plant and mechanical equipment rooms.

- Ensure the proper use and periodic maintenance of all equipment.

- Ensure property, grounds, physical plant and work areas are maintained to standard and that all safety equipment and conditions are to code.