Meritel Hanoi

POSITION SUMMARY:

Responsible for ensuring that all areas within the SPA are set-up and maintained in the highest standards of cleanliness, hygiene and operations.

RESPONSIBILITIES:

- Prepare, set up and when necessary clean the guest areas within the SPA.

- Provide accurate information and responds to guests questions regarding the facilities, services and activities.

- Understand the benefit of each treatment and is able to explain this to the guest.

- Ensure the set-up, cleanliness, hygiene of Spa facilities are consistently maintained.

- Cleaning the treatment room immediately when finished using and coordinate with housekeeping and engineering to keep the area clean and with zero defects.

- Maintain the highest standard of personal grooming and hygiene as instructed by company.

- Maintain the highest level of hygiene cleanliness within the surrounding areas at all times.

- Build and maintain relationships with internal and external customers.

- Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.

- Ensure care and attention is provided at all time to meet the guest satisfaction.

- Refrain from any unnecessary conversation whilst within Spa treatments areas.

- Work effectively with colleagues from different viewpoints, cultures and countries.

- Control and deliver the linen and treatment products.

- Send dirty linen to laundry and pick up clean linen from Linen Room.

- Set up of room treatments, Locker rooms, Wet areas, Showers, Sauna, Steam Rooms and guest relaxation areas according to the standard.

- Always following the hotel Policies & Procedures.

- Complete other tasks which assigned by the leader.

- Salary: Negotiate

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.

EDUCATION / CERTIFICATES / EXPERIENCE:

- High School or Vocational Certificate or equivalent.

- 1 year related experience, or an equivalent combination of education and experience.