New World Phú Quốc Resort ★ 5.0

KEY RESPONSIBILITIES:

Job Summary

• Welcome guests upon arrival with a friendly, warm demeanor
• Assist guests with check-in and check-out processes, ensuring a smooth and pleasant experience
• Address guest inquiries, concerns, and complaints promptly and professionally
• Coordinate with other departments to fulfill guest requests and ensure guest satisfaction
• Provide information about hotel facilities, services, and local attractions
• Maintain accurate records of guest interactions and transactions
• Follow up with guests to ensure their issues have been resolved to their satisfaction
• Promote hotel amenities and services to enhance the guest experience
• Assist in organizing and executing special events and activities for guests
• Conduct guest satisfaction surveys and report findings to management

• Competitive salary
• Professional development opportunities

• Proven experience as a Guest Relation Officer, Concierge, or similar role in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Proficiency in English; knowledge of additional languages is a plus
• Professional appearance and attitude
• Ability to work flexible hours, including weekends and holidays