Premier Village Phu Quoc Resort managed by Accor

Primary Responsibilities

• To be all time stationed at the main entrance of the Resort and anticipates the arrival of the people coming to the hotel with a warm welcome
• To open car doors (where appropriate) and greet guest in the manner expected of the Resort
• To assist guest with directions when required
• Ensure full knowledge of the Hotel, Food and Beverage outlet openings/ closing times and Phu Quoc tourist attractions
• To make sure that there is no delay in delivering luggage, parcel, fax, message or any others as maximum 7 minutes for a FIT and 20 minutes for a group 
• Be familiar with functions and conferences in the Hotel
• To daily order newspaper and magazine according to business level and make record properly
• Regularly check and print trace of the day and next day for transportation and other arrangements
• To ensure personal hygiene is one of the standards expected of the Resort. To ensure grooming and presentation is of the highest standard
• To attend training sessions as directed by the Front Office Manager/AFOM. Get Fully briefing before shift 
• To carry out any other duties from time to time as requested by the Front Office Manager/AFOM
• Under the guidance of the Front Office, be responsible for the daily running of this department
• Maintain in all areas a high level of guest contact and ensure that all porters do the same, guests need are to be met whenever possible. If difficulties arise should refer to AFOM
• Ensure cleanliness, friendliness and security of area under control. This includes storeroom, bell counter, foyer area and driveway
• Be familiar with tourist attractions, cultural matters, restaurants, shopping services, special hotel events and be prepared to pass this information whenever guests require
• Ensure function boards and notice boards are correctly placed, set up and correct spelling
• Assist the guest with umbrella when raining. Properly record if any guest borrows the umbrella and make sure they return it
• Liaise closely with all the departments of the hotel
• To carry out any other duties from time to time, which maybe requested by the Front Office Manager/ AFOM
• Immediate recognition of all guests at their approach using guest name where possible in a polite and professional manner
• Read logbook and initial report. Act on relevant information and follow-up accordingly. o Immediately assist guest with their luggage and/or any queries request they may have, escort guest up to their room with their luggage
• Ensure all the luggage or items stored in the luggage store are tagged with the guest’s name and room number is logged in the luggage logbook. The store should be locked at all times for security purposes
• Check and clean outside entrance door, ensure that window/glass in the entrance door are kept clean
• Hand-over all pending jobs to the next shift
• Ensure that all duties are carried out in the line with the hotel policy, with the high standards of personal appearance, hygiene and correct uniform & name tags as the staff as outline in the employee handbook
• Perform any other duties as may be required by the FOM or Management of the Hotel which is deemed necessary to promote the flow of work and ultimately achieve the standards of Premier Village Phu Quoc
• Know how to use buggies properly, need to pass the test of buggies training
• Maintain the buffy to be always in the best condition of the clean/battery

• Full Salary & monthly Service Charge in probation period
• Support to relocation allowance by ranks
• Home Visit allowance

2. Benefits

• Supported housing staff with full amenities and entertainment area
• Support shuttle bus to Hotel
• Support for full meals during the work shift and day off
• Uniforms are provided according to Hotel standards
• International working environment, joining training courses according standard of AccorHotels

3. Insurance policy

• Insurance according to the provisions of Labour law
• Suncare Insurance according to the provisions of policy SunGroup

• Diploma education
• 1 years’ experience in Front office / Security or related discipline including supervisory experience, or an equivalent combination of education and experience.
• Excellent reading, writing and oral proficiency in English language

Competencies

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Apply to via hoteljob.vn
• Submit CV to email: Hau.TRAN (a còng) accor.com
• Tel: 0392 201 423 (Mr.Hau)

*Note that ONLY shortlisted candidates will be contacted.