Radisson Blu Resort Cam Ranh

Participates in the development and implementation of business strategies for the hotel which are aligned with Carlson’s overall mission, vision values and strategies

 Develops and implements strategies for housekeeping

 Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened

 Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals

 Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate

 Inspects rooms, public space and back-of-the house areas continually

 Determines appropriate staffing levels for forecasted business and schedules employees accordingly

 Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis

 Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly

 Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

 Manages operation of (and/or outsourced relationship with) laundry

 Monitors assigned departments with compliance to safety standards

 Coordinates room availability with the Front Office Manager

 Coordinates room maintenance with Chief Engineer

Develops and implements strategies and practices which support employee engagement

 Recruits and selects qualified candidates

 Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

 Communicates performance expectations and provides employees with on-going feedback

 Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

 Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

 At all times projects a favourable image of the Hotel to the public

Working in a dynamic, professional environment with many opportunities for career development

Be entitled to welfare policies in accordance with state and company regulations

Opportunities for training and development in an international hospitality environment

 Minimum three years in management housekeeping position required

 High school diploma required, bachelor’s degree preferred

 Able to collaborate effectively with other hotel employees and managers to ensure teamwork

 Ability to speak and read English

 Strong mathematical skills

 Strong organizational skills