Radisson Blu Resort

TASKS OVERVIEWING

• Be responsible for maximizing resort revenue by selling and coordinating meeting, conference, and social event space, as well as associated food and beverage services, ensuring a seamless and highly satisfied experience for all groups and event organizers.

TASKS CLARIFYING

• Proactively solicit and secure new group business, conferences, meetings, weddings, and social events through networking, cold calling, site inspections, and industry trade shows.

• Respond promptly to all sales inquiries, preparing detailed proposals, contracts, and banquet event orders (BEOs).

• Negotiate room blocks, meeting space, and Food & Beverage minimums to achieve revenue goals and profit margins.

• Conduct professional and engaging site tours of the resort's facilities, rooms, and event spaces for prospective clients.

• Actively track sales activities, maintain an accurate client database (CRM), and prepare weekly, monthly, and quarterly sales reports.

• Serve as the primary point of contact for all assigned group and event clients from the initial inquiry through the event conclusion.

• Coordinate effectively with the resort's operational departments (Food & Beverage, Front Office, Housekeeping, and Banquets) to ensure all client specifications and service standards are met or exceeded.

• Finalize all event details, including menu selections, seating arrangements, audiovisual needs, and transportation logistics.

• Manage payment schedules and ensure timely collection of deposits and final billing.

• Maintain expert knowledge of the local market, competitor offerings, and industry trends to position the resort effectively.

• Develop and execute targeted sales strategies for key market segments, especially corporate meetings and luxury social events.

• Represent the resort at industry events, promoting the resort's facilities and services.

• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Participating training courses and meetings as demanded.

• Perform other tasks requested by the General Manager/Director of Sales.

• Career development roadmap and working environment with the professional international Radisson group
• Receive 100% salary and 50% service fee during the probationary period
• Attractive service fee
• Petrol allowance
• Staffhouse support for employees living far away
• Shuttle bus for employees in Nha Trang

• Minimum of 3 years working experience as the same position in 4 – 5 stars hotel/ resort, with a focus on meeting/event sales, convention services, or catering.

• Having degrees and certificates related to the profession.

• Bachelor's degree in Hospitality Management, Marketing, Business Administration, or a related field is a plus.

• Being fluent in English; being able to using other language.

• Being proficient in office informatics, hotel management software.

• Mastering in hospitality activities.

• Having good situation solving skills.

• Exceptional negotiation, communication, and presentation skills.

• Being able to work independently under high pressure.

• Having good commercial and business sense.

• Arranging work and coordinating with colleagues well.

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