Việc làm Trusting Social

Cập nhật 23/12/2024 10:14
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Trusting Social
Operation Process And System Expert - Cc Business
Trusting Social 4.0★
104 đánh giá 109 việc làm 1 lượt xem
Thông tin cơ bản
Mức lương: 22 - 34 triệu
Chức vụ: Nhân viên
Ngày đăng tuyển: Đang cập nhật
Hạn nộp hồ sơ: 14/01/2025
Hình thức: Toàn thời gian
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- TẦNG 8 TÒA NHÀ HAVANA, 132 HÀM NGHI PHƯỜNG BẾN THÀNH QUẬN 1 TP HỒ CHÍ MINH.

Mô tả công việc

We are an AI Fintech company specializing in assessing consumers's credit profiles in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.
But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
How you will make an impact in this role:
We are partnering with banks that are embracing changes toward digital banking - Credit Card Partnership. These changes are exciting but complex, and we are looking for team members who are motivated by big challenges and are ready to dive headlong into helping us grapple with complexity, build solutions, and turn our visions into a reality. Join us, if you have the talent and desire to deliver financial access for all by advancing data science and technology.
As an Operation Process and System Expert at Trusting Social, you will be responsible for enhancing operational efficiency by focusing on system optimization, process improvement, and comprehensive reporting. This role requires a detail-oriented professional with strong analytical skills to support customer service, telesales outsourcing, and quality control functions ensuring that all operations align with strategic objectives
The Operation Process and System Expert will report to the Operation Manager
What you will do
- Conduct regular assessments of existing systems to identify opportunities for enhancements.
- Collaborate with IT and other departments to implement system upgrades and integrations
- Ensure systems are aligned with business objectives and user needs
- Provide training and support to Ops member staff on system functionalities and updates
- Map and analyze current processes to identify inefficiencies and areas for improvement
- Develop and implement process improvement initiatives to enhance productivity
- Create and maintain comprehensive documentation for all processes and procedures
- Facilitate workshops and training sessions to promote best practices
- Design and maintain dashboards to provide real-time insights into operational performance
- Conduct in-depth analysis of data to identify trends, issues, and opportunities
- Prepare and present reports to management, highlighting key findings and recommendations
- Monitor and evaluate the impact of implemented changes on operational performance

Yêu cầu công việc

- A genuine passion for helping customers and providing exceptional service
- 3+ years of operation management experience in the banking and consumer finance field focus on analyzing and enhancing process and system
- Proficiency in analytical and problem-solving skills
- Excellent analytical skills and proficiency in data analysis tools
- Experience with CRM platforms including build-up, development, and enhancement (e.g., Salesforce, HubSpot)
- Strong communication and interpersonal skills
- Experience with customer service and telesales operations
- Knowledge of quality management systems and standards
- Strong organizational and project management skills
- Bachelor's degree in business, communications, or a related field (or equivalent experience)

Quyền lợi được hưởng

Chăm sóc sức khoẻ
Comprehensive health care coverage for you and your dependents
Căn-tin
Onsite lunch with multiple options, including vegetarian
Unlimited free coffee, tea, snacks, and fruit to keep you energized
Khác
Generous leave policies, including annual leave, sick leave, and flexible work hours
All employees have access to Udemy, offering endless opportunities for skill development
Grab for work allowance
13th-month salary and performance bonus
Khu vực
Báo cáo

Trusting Social
Trusting Social Xem trang công ty
Quy mô:
100 - 200 nhân viên
Địa điểm:
Tầng 8 Tòa nhà Havana, 132 Hàm Nghi, Phường Bến Thành, Quận 1, Thành phố Hồ Chí Minh, Việt Nam

Trusting Social là một công ty fintech tiên phong trong lĩnh vực Alternative Credit Scoring – hệ thống chấm điểm tín dụng. Trusting Social được (TS) thành lập vào năm 2013 bởi nhà khoa học dữ liệu, tiến sĩ Nguyễn An Nguyên. Bằng công nghệ Big Data (dữ liệu lớn) và AI (trí tuệ nhân tạo), Trusting Social sẽ xây dựng nên một cơ sỡ dữ liệu điểm tín dụng (credit score) của mỗi cá nhân, từ đó giúp các tổ chức tài chính đưa ra quyết định cấp tín dụng cho khách hàng.


Review Trusting Social

4.0
104 review

18/12/2024
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