Trusting Social ★ 3.7

We are an AI Fintech company specializing in assessing consumers’s credit profiles in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.

How You Will Make An Impact In This Role

We are partnering with banks that are embracing changes toward digital banking - Credit Card Partnership. These changes are exciting but complex, and we are looking for team members who are motivated by big challenges and are ready to dive headlong into helping us grapple with complexity, build solutions, and turn our visions into a reality. Join us, if you have the talent and desire to deliver financial access for all by advancing data science and technology.

As an Operations Specialist at Trusting Social, you will be responsible for ensuring stable and accurate daily operations across credit card partnership activities, including transaction flows, partner/merchant support, and campaign/voucher/budget. You will enhance operational efficiency through system and process optimization, working closely with internal teams of Operations/Partnership, and cross-functional stakeholders to ensure operations are executed on-time, compliant, and continuously improved

The Operations Specialist will report to the Operations Manager

What you will do

• Conduct regular assessments of existing systems/tools and operational workflows to identify opportunities for enhancements and standardization.
• Collaborate with PO and cross-functional stakeholders to implement system improvements, integrations, and operational enablement.
• Ensure operational execution for core partnership activities, including transaction-related operations and maintaining accurate operational status updates.
• Support partner/merchant operations by coordinating onboarding/go-live readiness and ensuring operational setup is completed and validated through controlled checks/testing.
• Support campaign/offer/voucher/budget operations by coordinating setup, monitoring, and operational updates, ensuring compliance with approvals and maintaining clear tracking/reporting.
• Coordinate operational logistics and administrative support for partnership initiatives
• Calculation and reconciliation of commission/sales contest and KPI/bonus sales agents
• Map and analyze current processes to identify inefficiencies, and develop/improve SOPs, guidelines, templates, and documentation to drive consistent execution and reduce errors.
• Design and maintain dashboards/trackers and prepare periodic/ad-hoc reports to provide visibility on operational performance, risks, and improvement opportunities.
• Provide training and ongoing support to Ops/CSR teams on processes, tools, and operational updates to ensure best practices adoption.
• Monitor and evaluate the impact of implemented changes on operational performance and recommend continuous improvements
  
  

What you will need to have

• A strong service mindset and genuine passion for supporting customers/partners through operational excellence.
• 3+ years of operations experience in banking/consumer finance, with hands-on exposure to transaction operations, partner/campaign operations, and process/system improvement.
• Strong analytical and problem-solving skills; ability to work with operational data, reconcile issues, and drive closure.
• Proficiency in data analysis tools; experience working with operational systems/portals/CRM is required.
• Strong communication and stakeholder management skills
• Strong organizational and project management skills; able to manage multiple parallel tasks with deadlines/SLA.
• Bachelor’s degree in business, communications, or a related field (or equivalent experience)
• Ability to start immediately is a plus
  
  

What you will get

Join Our Team And Enjoy

• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets
  
  

At Trusting Social, we deeply espouse the values of ownership, integrity, and agility in execution. We believe in doing what is right, what is best, and what is innovative. If you share our values and beliefs, we invite you to join us on our journey to deliver financial access at an unprecedented scale.

About Us

Trusting Social, an AI Fintech pioneer, assessed 1bn consumers across 4 countries, revolutionizing credit access. Our unwavering commitment to consumer data rights drives our journey to provide 100 million credit lines in emerging markets. With AI & Big Data, we aim to deliver unprecedented financial access. As audacious problem solvers, we champion ownership, integrity, and innovation. Join us if you're driven to impact society, embracing advanced technology to make a difference. We offer a platform for exploration and impactful contributions. If you're ready to innovate and drive change, come be a part of our team.

For more information about us please visit our website

https://trustingsocial.com