Urbox ★ 3.8

Job Purpose or Summary

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam. UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

Main Responsibilities

1. Liaising between VIP customers and the company to provide consultation, resolve issues & handle booking and reservation requests through various channels such as inbound and outbound calls, email, and messaging, ensuring SLA.
2. Proactively and flexibly coordinate with relevant departments to handle complaints/complaints of VIP customers.
3. Conduct periodic care programs to survey the satisfaction of VIP customers and partners about UrBox's products and services or arising promotions.
4. Participate in proposing and contributing ideas to improve call scenarios and service operating procedures during the working process.
5. Update booking data accurately on the system and provide performance reports as requested by management.
6. Support other tasks as coordinated by the Line Manager or the Head of Department.

Requirements

1. Education: A bachelor's degree in hospitality management, tourism, or a related field is preferred.
2. Professional major:
3. 2nd language ability: Good written and verbal communication skills, both in English and Vietnamese
4. Related experiences: A minimum of 2 years of proven experience in a customer service position, and experience with Golf Services
5. Essential Capabilities:

• Standard pronunciation and clear communication.
• A minimum of 2 years of proven experience in a customer service position, and experience with Golf Services.
• The ability to grasp psychology and handle situations flexibly and sensitively for VIP Customers.
• High sense of responsibility, withstand heavy work pressure Highly meticulous and detail oriented.