Mô tả Công việc
Lead a team of IT support staffs to provide IT servicesto end-users at TTI's factories in Dau Giay, Dong Nai and other locations whenrequired.
Troubleshoot incidents, update information, andrestore/deliver IT service requests within Operational Level Agreements/ServiceLevel Agreements, following ITSM best practices.
Monitoring and updating CMDB to ensure IT inventoryaccuracy and up-to-date.Manage and monitor IT assets and software license management.
Complying and contributing to IT policies, standards, SOPand guidelines.
Collaborate with other IT department, users and vendorsto ensure optimal performance and security of IT systems and devices.
Provide training and guidance to users on IT policies andbest practices, promoting knowledge sharing culture.
Compliance with Conversation, Feedback and Recognitions(CFRs) method to build up company's culture.
Participate in and contribute to IT-related projects andinitiatives, in alignment with the goals and objectives of the organization.
Research and offer in-dept technical solutions forcomplex problems or projects.
Evaluating, presenting and discussing with line manageron Objective and Key Results (OKRs)/KPI method in a regular basis.
Perform ad-hoc support as assigned
Lead a team of IT support staffs to provide IT servicesto end-users at TTI's factories in Dau Giay, Dong Nai and other locations whenrequired.
Troubleshoot incidents, update information, andrestore/deliver IT service requests within Operational Level Agreements/ServiceLevel Agreements, following ITSM best practices.
Monitoring and updating CMDB to ensure IT inventoryaccuracy and up-to-date.Manage and monitor IT assets and software license management.
Complying and contributing to IT policies, standards, SOPand guidelines.
Collaborate with other IT department, users and vendorsto ensure optimal performance and security of IT systems and devices.
Provide training and guidance to users on IT policies andbest practices, promoting knowledge sharing culture.
Compliance with Conversation, Feedback and Recognitions(CFRs) method to build up company's culture.
Participate in and contribute to IT-related projects andinitiatives, in alignment with the goals and objectives of the organization.
Research and offer in-dept technical solutions forcomplex problems or projects.
Evaluating, presenting and discussing with line manageron Objective and Key Results (OKRs)/KPI method in a regular basis.
Perform ad-hoc support as assignedYêu Cầu Công Việc
Degree in Information Technology / Computer Science orequivalent.
Certificate in ITIL, MCSA, PMP or CCNA is a plus
Minimum 6 years of IT experience and at least 2 years in a supervisory or team lead role, with working experience in the administration of computer operating systems, troubleshooting technical problems in asophisticated IT environment, and supporting IT projects.
Having experience working in a manufacturing environment is an advantage.
Knowledge of ITIL processes, such as incident, problem, andchange management, is preferred.
With experience in Manufacturing Industrial Background and new office/siteinfrastructure setup.
Strong sense of responsibility, continuous improvement and able workindependently.
Excellent communication, customer service, and problem solving skills
Team player with good interpersonal, communication and organizational skills.
Demonstrated ability to learn new technology.
An above average ability to read, write, and speak English is requiredLaptop
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