Bến Thành Boutique Hotel

* Position Summary:
- The Rewards Club Representative is responsible for delivering exceptional guest service and ensuring a memorable experience for all visitors. The role focuses on greeting guests, assisting with membership inquiries, promoting club events, and maintaining a welcoming atmosphere. Rewards Club Representatives are crucial in fostering guest loyalty by providing personalized service and ensuring guests feel valued.
* Key Responsibilities:
+ Greet guests warmly upon arrival and ensure a welcoming atmosphere throughout their visit.
+ Assist guests with inquiries about membership, promotions, and club services.
+ Help guests with membership registration and ensure all information is accurately recorded in the system.
+ Promote club events, loyalty programs, and special offers to guests, encouraging participation.
+ Handle guest complaints or issues with professionalism and escalate them to the Senior Host or Assistant Host Manager when necessary.
+ Maintain knowledge of all club promotions, events, and services to provide accurate information to guests.
+ Build rapport with guests, particularly frequent visitors, to foster loyalty and repeat visits.
+ Ensure the reception and guest service areas are clean, organized, and presentable.
+ Assist in preparing and distributing promotional materials related to events and club services.
+ Support the Senior Host and Assistant Host Manager in organizing and executing special events.
+ Keep the membership database updated by registering new members and managing existing records.
+ Respond to guest inquiries via phone, email, or in-person promptly and courteously.
+ Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
+ Follow all company policies and procedures, particularly related to guest service and privacy.