Novotel Hotels 3.5 ★

JOB SUMMARY

• Responsible for coordinating the daily activities in the Housekeeping office and assist in the communications between the different Housekeeping areas and with other departments.
  

JOB SPECIFIC TASKS

• Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged.

• Work closely with the Reception to ensure correct room status at all times.

• Issues, receives, records and controls all Housekeeping pagers.

• Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, pagers.

• Record status of daily attendance for all Housekeeping associates.

• Prepare monthly reports as required. Render assistance to respective

• Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.

• Review and update the monthly Housekeeping Manning Guide.

• Know how to use computer and support the office work if possible.

• Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company.

• Keep good communication with other departments.

• Assume other duties assigned by Executive Housekeeper.

• Assist with the preparation of staff duty rosters

• Assist with maintaining up-to date staff records

• Deliver high quality service to guests

• Ensure guest needs and reasonable requests are met

• Seek opportunities to continually improve guest service, by reporting guest comments

• Take appropriate action to resolve guest complaints

• Promote the hotel products and services

• Access and use Housekeeping computer programs

• Adhere to the hotel’s security and emergency policies and procedures

• Adhere to hotel cleaning and maintenance programs

• Ensure a high level of cleaning is maintained in your work area

• Ensure all reporting and servicing deadlines are met on a timely basis

• Carry out other tasks as directed by your supervisors

• Premium insurance with many inpatient and outpatient medical examination and treatment benefits
• Phone allowance, meals allowance and others
• Marriott International Associate discount for Room and F&B
• International work environment. 

• At least once year two years-experience at the same position.
• Be able to relocate to Ha Giang City.

• Resume