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Overview

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 123rd globally and 10th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

Rewards And Benefits

• Competitive salary package starting from VND19.233.000/month (gross) and allowances
• Generous annual leave, carer leave and public holidays (Christmas and Tet Holidays)
• Private health insurance and wellness programs
• Professional development and career advancement
• Relocation and visa support
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!
  
  

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers

Position Summary

The position is primarily responsible for the delivery of “front office” services to HR’s internal customers who are RMIT Vietnam staff, and handling enquiries from the public. As the nominated “first point of contact”, the incumbent must be able to:

• Provide routine advice, guidance, and explanation of RMIT Vietnam HR policies, procedures, and processes to all staff, both local and expatriate, and
• Work in collaboration with other HR functional teams to oversee the employee lifecycle processes in Workday, ensuring smooth transitions, adherence to policies, and the maintenance of accurate staff records.
  
  

Reporting Line

Reports to: Supervisor, HR Services

Key Accountabilities

Front Office Services:

• Provide support to all walk-in customers, email enquiries and Genesys calls (Telephone system), discussing their needs and identifying appropriate services and information, referring them to the relevant HR staff members as appropriate; following up to ensure the issues have been addressed.
• Take the Tier 1 role in ServiceNow (HR Ticketing system) to assign/refer tickets to the team member-in-charge, follow up with them to make sure the tickets are resolved.
• Provide general advice regarding HR policies, procedures including leave entitlements, staff benefits, general payroll queries, etc. either in person or via People Connect platforms such as ServiceNow and Genesys. Coordinate with other HR team members to resolve more complex queries as appropriate.
• Deliver the induction course for new hires covering the C&B session. Assist new hires in understanding their packages, various HR processes and procedures, and answering any questions they may have.
• Other related duties as required.
  
  

Workday Transactions

• Collaboratively work with the Talent Acquisition team to manage a series of stages used to hire RMIT Vietnam employment candidates.
• Collaboratively work with the Contract team to handle various process on Workday from transferring to renewing or terminating a staff member.
• Inform relevant departments within Vietnam Operations of new hires, leaving staff and staff variation for their timely actions in their respective areas to manage data requirements for staff card issuance and to ensure the transition of the staff members is smooth and in compliance with the University’s policies and relevant laws.
• Assist with updating staff information in the human resources information system (Workday). Maintain accurate and up-to-date records of staff’s employment tenure and issuing letters of employment confirmation to staff for various purposes (e.g., banking, business trip, reference).
• Manage employee working schedules and assist employees with leave/timesheet submissions, corrections, and reconciliations to ensure accurate records.
• Monitor the services time of all staff members to inform the Payroll & Tax compliance team of long service payments on a timely basis and the Organization Development team for long service award ceremony. Issue long service award letters to relevant staff timely and accurately.
  
  

Ad-hoc Projects Support

Support HR team in ad-hoc operational projects. More specifically:

• Provide proactive and timely project support and coordination to all members of the projects team.
• Organise and coordinate meetings and events for the projects team, including venue and catering arrangements, speaker and attendee liaison, preparation, and distribution of papers/materials.
• Coordinate the dissemination and communication activities of projects to ensure all project news including progress updates and outcomes are shared with relevant stakeholders.
• Undertake other support tasks as required by the projects manager(s).
  
  

General Support

• Effectively organise documents for signatures, stamps, and filing for HR team.
• Support other team members in particular assigned tasks/ activities.
• Provide backup support for other team members when required.
  
  

Key Selection Criteria

• Bachelor’s Degree in Business Administration, Human Resource Management or relevant field.
• At least 3 years of experience in an administration support role providing quality customer services to diverse range of stakeholders in an international organization.
• General understanding of the role of a modern HR department and HR best practice.
• Excellent customer service skills with a professional and proactive approach.
• High level of accuracy and confidentiality in all correspondence and administrative documents adhering to the University and departmental standards. 6. Strong organizational and planning skills, ability to set priorities and meet deadlines (sometimes under time constraints).
• Excellent interpersonal and communication skills (verbal and written in English and Vietnamese).
• Demonstrated effectiveness in understanding, applying and explaining complex policies, procedures and rules to staff.
• Solutions focused, with a dynamic and vibrant approach to engaging with stakeholders.
• Demonstrated ability to show initiative, think outside the box and creatively solve problems.
• Advanced IT skills with knowledge of Microsoft Word, Excel and PowerPoint and other relevant business software. Experience and working knowledge of Workday is desirable.
• Ability to display appropriate behaviours in line with the position and RMIT Values.
  
  

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.

How To Apply

Please click on the 'Apply Now' button. When submitting your application, please include the following documents:

• Cover letter
• Curriculum Vitae/Resume
• Qualifications
• National ID card
  
  

Applications Close

8 thg 9 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us