Lotte Mart Việt Nam

As the Kitchen Secretary, you will be responsible for performing the following tasks to the highest standards:

• Maintain high customer service focus with the customers always in mind.

• Possess a positive attitude, take responsibility and initiative to resolve issues, communicate clearly with customers and colleagues.

• Motivated and committed, approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Respond quickly and positively to changing requirements including those on performance.

• Maintain high team focus by cooperating and supporting colleagues in the pursuit of team goals.

• Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel.

• Actively promote the service and facilities of Hilton hotels to guests and suppliers.

• Perform all duties and responsibilities safely for yourself and others in the workplace.

• Prepare the supervisors’ files for briefings, including daily function sheets and documents of other Kitchen activities held in the hotel.

• Handle team members’ particulars and enquiries on public holidays, vacation days due to them and recording of their medical records.

• Arrange team members’ uniform requests and filing of accident reports.

• Fill productivity forms pertaining to the number of team members’ strength in their respective sections, overtime hours and number of extra labour involved.

• Check weekly duty rosters, keeping track of changes in shifts and team members on emergency leave such as medical leave or compassionate leave.

• Record these in the attendance report including split shifts and transportation claims.

• Arrange Kitchen department and Kitchen office requisitions such as office materials, food and beverage requests, and market lists to ensure sufficient stock.

• Collect mails, write letters, memorandums and follow up on memos.

• Attend F&B and Kitchen department meetings, keeping attendance, writing minutes and sharing the minutes to all concerned.

• Handle requests by other departments concerning the Kitchen department and process cake orders.

• Type and follow up on six months objectives, arranging team member and manager discussions for the employee’s progress report and assist in translations where necessary for team members.

• Check timecards, listing the number of days, lateness, absence without permission, medical leave reports, etc.

• Take charge and ensure that the filing system in the Kitchen office is effective.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

• Carry out any other reasonable duties and responsibilities as assigned.

• Competitive salary

• Insurance as labor law (apply from starting date)

• Heath Care Insurance (24/7)

• 12 - 14 Annual Leaves

• Working hours: 8 hours/ day, 2 days off per week

• Relocation, home leave ticket, repatriation allowances

• Accommodation, uniform, transportation, meals

• Pre-opening Service Charge

• Others benefits

A Kitchen Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University degree, college certificate or secretarial training in a vocational school or educational institute.

• 1-2 years in a similar position.

• Fluent in English to meet business needs.

• Good command of F&B and Kitchen department related expressions.

• Proficient in Microsoft Word and Excel.

• Fast and accurate typing skills.

• Organized and possess good communication skills.

• Good translation capability.

• Apply to via Hoteljob or jobs.hilton.com

• Tel: 0329 590 055 (Vi)