VNGroup

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

• Days off/week: 2 days
• Competitive package| 13th salary month
• Full salary & service charge, social insurance during probation
• Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
• National and international training courses
• Opportunity to develop career

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.