FWD Vietnam 4.1 ★

Mô tả Công việc

JOB SUMMARY:

• The Sales Executive is responsible for incoming sales inquiries, providing exceptional customer service, and converting sales leads into satisfied customers.
• This role involves understanding customer needs, offering suitable shipping solutions, and ensuring a seamless sales process.

KEY RESPONSIBILITIES:

• Respond to Tender performances inquiries.
• Regular interaction with ARO/Negotiating Agent/GVA to develop Tenders.
• Understand customer needs and recommend appropriate shipping solutions.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Coordinate closely with POLs to push for more import volumes.
• Follow up with potential sales leads to nurture relationships and close sales.
• Achieve and exceed target lifting goals through telemarketing and daily sales visits.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Collaborate with the sales team to develop and implement effective sales plans.
• Update the market situation to Manager to identify trends, competitor activities, and potential opportunities.
• Attend regular sales meetings to align with team goals and objectives.

KEY PERFORMANCE INDICATORS / MEASURES:

• Lifting Volume
• Sales Visits
• Client Promotion
• VAS Product Sales

Yêu Cầu Công Việc

• Bachelor’s degree.
• Minimum of 2 years of experience in outbound sales or a related field, preferably in the shipping or logistics industry.
• Good in English, both written and spoken.
• Good communication and interpersonal skills.
• Good problem-solving abilities and a customer-centric approach.
• Ability to work independently and as part of a team.
• High level of motivation and a results-driven mindset.
• Ability to use Word, Excel, PowerPoint, Outlook.