Tiktok ★ 4.0

Responsibilities
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators.

Responsibilities
- Manage and supervise the design of Tiktok Shop Vietnam's governance policies to build a safe and trustworthy platform for buyers.
- Grasp, track, and analyze key metrics to drive improvements. Demonstrate strong business sense and and understanding of commercial drivers and blockers, and leverage hands-on experience to make informed recommendations that enhance customer experience and support business objectives.
- Demonstrate a keen understanding of the Vietnam market including regulatory developments, competition programs and benchmarking, and user/seller behaviours and sentiments through the end-to-end user/seller journey.
- Support commercial opportunities for business growth and expansion.
- Research and evaluate the competitive landscape to identify potential areas of growth.
- Establish and maintain professional relationships with partners, stakeholders, and other parties.
- Collaborate with regional teams and upper management on strategic initiatives.
- Establish teams, recruit team members, and provide training guidance.

Qualifications
Minimum Qualification
- Bachelor's degree from a reputable university, preferably from STEM field.
- At least 5+ years of experience in areas of strategic project management, operations, customer experience and insights.
- Excellent verbal and written communication. They must clearly and effectively convey complex ideas to various audiences like colleagues, clients, and senior management.
- People management experience managing a medium to large size team.
- Familiarity with Vietnam and South East Asia e-commerce compliance and internet regulation landscape, with strong business sense and risk awareness.
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations to drive actions.

Preferred Qualification
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations to drive actions.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​