Crossian ★ 3.8

The IT Business Analyst will serve as a key link between business needs and technical solutions, ensuring the successful development of products that meet user requirements. The role involves analyzing business processes, gathering requirements, and collaborating with the Product Manager, stakeholders, and cross-functional teams to deliver effective and user-centric e-commerce solutions.

WHAT YOU WILL DO

• Requirement Gathering: Collaborate with the Product Manager/Owner and Business Owner in scoping, estimating, and planning projects. Manage project change requests efficiently to adapt to evolving requirements.
• Documentation & SDLC Support: Produce comprehensive system/feature specifications, user stories/backlogs, business rules, and wireframes. Maintain crucial documentation throughout the software development life cycle (SDLC).
• UI/UX Contribution: Ensure product designs adhere to high standards of usability, accessibility, and user experience, fostering intuitive and user-centered outcomes.
• Problem Solving: Conduct thorough analysis to identify underlying issues, determine root causes, and develop strategic, actionable solutions to address challenges effectively.
• Cross-functional Collaboration: Act as a bridge between stakeholders and development teams, including UX/UI designers for creating design mockups and wireframes, to facilitate seamless communication and project execution.
• UAT Test Scenarios & Support: Develop test scenarios for UAT and provide essential support to clients during the UAT phase, ensuring solutions meet their needs accurately.

• Educational Background: Bachelor's degree in IT, Computer Science, or equivalent, laying the foundational knowledge required for this role.
• Professional Experience: At least 5 years of experience in a Business Analyst role, demonstrating proficiency in handling business requirements from users and exceptional written communication in English.
• Software Development Process Knowledge: A deep understanding of the software development process, especially in software requirement analysis, to ensure the delivery of accurate and viable solutions.
• E-commerce Knowledge: Possesses a deep understanding of e-commerce platforms, including Lazada, Shopee, and Tiki, with the ability to leverage platform-specific insights to drive strategic solutions.
• UI/UX Expertise: Apply expertise in UI/UX principles to ensure product designs prioritize usefulness and usability, while advocating for accessibility to enhance user inclusivity.
• Communication & Interpersonal Skills: Strong communication, presentation, and documentation capabilities, essential for effective stakeholder engagement and project documentation.
• Analytical Thinking & Problem-Solving: Excellent analytical and critical thinking skills, with a growth mindset focused on embracing challenges and continuous learning.
• Adaptability & Patience: A willingness to listen, stay calm, and patiently advocate for ideas across diverse groups, facilitating consensus and project advancement.

Preferred Qualifications (but not required)

• Lean Startup & Agile Frameworks: Experience in Product companies that utilize Lean Startup and Agile/Scrum frameworks, promoting flexible and iterative product development.
• Tech-Startup Environment: Background in working within tech-startup environments, adaptable to rapid changes and dynamic work culture.
• eCommerce & Retail Industry Experience: Prior exposure to the eCommerce and Retail sectors, bringing valuable insights into customer needs and market trends.
• UI/UX Proficiency: Solid understanding of UI/UX principles, with proficiency in usefulness and usability at a junior level; experience in accessibility is a valuable bonus.

This role presents an unparalleled opportunity for professionals eager to expand their expertise in Product Development and Innovation, situated within the energetic and swiftly evolving landscape of a tech startup. At Crossian LLC, we are not just creating technology; we are setting new standards for cross-border eCommerce.

• Exceptional Compensation: Up to 30 months of salary per year through competitive salary packages and performance-based bonuses.
• Full salary during probation & Guaranteed 13th month salary
• 12 days work-from-home & 12 days of paid annual leave, plus seniority paid leave
• Global health insurance package for yourself and direct family members, plus annual health checkup
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly/ quarterly/ annual company events
• General company T&D Program
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws

• Exceptional Compensation: Up to 30 months of salary per year through competitive salary packages and performance-based bonuses.
• Full salary during probation & Guaranteed 13th month salary
• 12 days work-from-home & 12 days of paid annual leave, plus seniority paid leave
• Global health insurance package for yourself and direct family members, plus annual health checkup
• A Pantry & a Crossian Cafe stocked with goodies, ready to serve
• Other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly/ quarterly/ annual company events
• General company T&D Program
• Other benefits in accordance to Company's Policy and Vietnam Labor Laws