Grand Mercure Danang Hotel

• Making annual, quarterly and monthly business plans on the assigned market.

• Performing tasks in accordance with budget/ business plans/ policies issued by Director of Sales & Board of Manager.

• Being responsible for the revenue of assigned market.

• Negotiating and signing business contracts of resort’s services.

• Knowing all price tariffs and complying with them while selling resort’s services and products.

• Making quotations/contracts/confirmations for clients based on their requirements in time.

• Instructing clients to inspect the resort, picking up guest (VIP, group).

• Making adequate number of customer visits and daily phone calls as required by the superior.

• Looking for new clients and maintaining good relationships with them in a scientific customer care cycle.

• Cooperating closely with the related departments such as Food & Beverage Department, Kitchen Department, Front Office Department in the events, conferences, banquets at the resort.

• Updating and estimating future tourism trends, market situations and reporting to Sales Executive.

• Attending trade fair if required.

• Attending in daily briefing and reporting generally about daily activities and plans.

• Participating in negotiations on behalf of the resort when required within authorized scope.

• Taking domestic or abroad business trips if Board of Manager requires.

• Knowing operating time and daily activities of resort’s service.

• Replying all requests by letters, faxes, emails, … within 24 hours.

• Picking up the phone within 3 rings; being prompt, courteous and effective always.

• Securing resort strategies/data/prices/revenues/average prices of the resort.

• Every day visiting restaurants/service areas to greet guests and increase the relationship with them if required by Board of Manager.

• Ensuring that the contracts, booking reservations, resort’s quotations are arranged neatly.

• Solving guest complaints well; ensuring that all the complaints are checked, investigated and implementing all necessary solutions to handle.

• Taking care of the delegations/ conferences/ meetings/ banquets from the beginning till the end.

• Reporting followed and unfinished tasks when absent so that Sales Manager can follow up and assign a replacement.

• Planning and managing personal tasks weekly/ monthly/ quarterly/ annual.

• Maintaining the standard and office environment professionally.

• Participating training courses and meetings as demanded.

• Performing other tasks assigned by superior.

• Highly competitive environment, many promotion opportunities

• Attractive service fee

• Gasoline support

• Accommodation support for employees living far away

• Graduating from college and higher, majoring in guest service, business.

• Having degrees and certificates related to the profession.

• Having at least 02 years working experience as the same position in 4 – 5 stars hotel/ resort.

• Being fluent in English; being able to using other language.

• Being proficient in office informatics, hotel management software.

• Mastering in hospitality activities.

• Having ability to orient guests, spirit of service.

• Being able to work independently under high pressure.

• Having good commercial and business sense.

• Having excellent presentation skill.

• Arranging work and coordinating with colleagues well.