Hôtel De L'opéra Hanoi - Mgallery By Sofitel

• Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences.
• Communicate and Coordinate with the Chefs regarding length of wait food, orders and special requests.
• Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• Assist other colleagues to ensure proper coverage and prompt guest service.
• Answering phone calls, taking reservations and perform other administrative duties as assigned.
• Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them when known.
• Engage guests in meaningful conversation regarding their stay, property services, and area attractions/offerings. Collect guest preferences and record it under the appropriate system for effective sharing with all colleagues
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Effectively communicate and coordinate food delivery with Runner to deliver highest level of dining comfort and experience.
• Report all equipment problems and maintenance issues to Captains / Manager.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by Management.
• Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.

• Competitive salary
• Participate in regular team-building activities.
• Develop a career in a dynamic, professional international work environment with opportunities for advancement to a full-time position.

• Experiences in similar role at luxury hotels/resorts

Technical Skills

• Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relation.
• Good English skills

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