Hôtel De L'opéra Hanoi - Mgallery By Sofitel

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests ​
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example ​
• Keep your supervisor updated on room service progress and alert them to any repairs needed ​
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed ​
• Be organised - keep on top of supplies and amenities and always try to minimise waste ​
• Reunite items with owners – and log any lost and found property​
• Look smart – wear your uniform with pride ​
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done ​
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping ​
• Report, turn in, and/or log all lost and found items according to established procedures ​
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service ​
• May regularly assist with deep cleaning projects ​
• May have turndown duties ​
• May assist with other duties as assigned

At IHG, we provide you competitive benefits and comply to all current laws

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important ​
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects ​
• You’ll might need to bend and kneel to complete some activities​
• Literacy skills - reading, writing and basic maths skills ​
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays ​​