Hôtel De L'opéra Hanoi - Mgallery By Sofitel

People ​

Demonstrate co-operation and trust with colleagues, teams and across departments​

Communicate well to ensure effective shift hand-overs​

Actively participate in and conduct organised meetings​

Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication​

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Financial​

Maintain the hotel in your qualified trade to the desired standard.​

Initiate/identify project work required throughout the hotel.​

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Guest Experience​

Handles guest complaints, claims and problem solving of all aspect related to the engineering equipment. ​

Carry out any minor repairs to guest rooms or public areas​

Follow up sudden function or sudden request of equipment in order to meet guest satisfaction​

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Responsible Business ​

Recycles where-ever possible and enforces cost saving measures to staff.​

Supports and initiate programs for the improvement procedures and the reduction of energy and utility costs​

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Accountability​

Supervise a maintenance staff/ Boiler attendant/trade man/handyman. ​

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At IHG, we provide you competitive benefits and comply to all current laws

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​

• Vocational Certificate in Engineering or equivalent​
• 1 year of relevant experience or an equivalent combination of education and experience​