HR Vietnam’s ESS Client 4.5 ★

Hrs As a Company

At HRS, we are redefining corporate travel and lodging with a technology-driven approach that prioritizes efficiency, sustainability, and user satisfaction. Our innovative solutions are transforming the landscape of corporate travel management, making business travel simpler and smarter for global enterprises. With over 50 years of experience, our digital platform, driven by ProcureTech, TravelTech, BPATech and FinTech, reinvents how companies and travelers Stay, Work, and Pay - cohesively brought together by our Lodging as a Service solution.

ProcureTech digitally revolutionizes lodging and meeting procurement, connecting corporations and suppliers in a cutting-edge ecosystem.

TravelTech redefines the lodging and meeting experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

BPATech provides advanced user process automation into highly specialized industry contexts involving large-scale project travel and crew deployments.

In FinTech brings advancements like mobile banking and digital payments to corporate lodging and meetings, turning corporate back offices into touchless business enablers, eliminating legacy cost barriers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Our data-driven focus delivers value-added services and high-return network effects, creating substantial customer value. Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction. HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

BUSINESS UNIT

HRS' Product Management department is a critical function in driving the success of the company's Lodging-as-a-Service (LaaS), Meeting-as-a-Service (MaaS) and Workforce-as-a-Service (WaaS) platform offerings. The department collaborates with cross-functional teams to define the product vision, roadmap, and strategy, and prioritizes features using analytics and data to meet business goals and deliver an exceptional experience for stakeholders.

The teams in the Product Management department at HRS own the program backlog, define product increments and releases, and are responsible for the product vision, roadmap, pricing, licensing, and ROI. They have strong business and technical knowledge and excellent communication and prioritization skills.

The department operates based on HRS' leadership principles, putting the customer view first and striving for customer success over commercial success. They think and act big, challenging the status quo, and constantly leaving their comfort zones to achieve growth. As coaches, they hire the ones most likely to win and help develop team members to become the best through radical candid feedback.

Product Managers at HRS are learning pioneers, continually seeking to improve processes, products, commercial models, technologies, and ways of working. They take ownership of the entire customer experience, seeking truth and committing to decisions once they are made. To succeed in the role, candidates must possess strong business and technical know-how, prioritize tasks accurately, and have excellent communication skills. They must also have an up-to-date knowledge of the latest trends and technologies and be comfortable presenting their ideas to internal stakeholders.

POSITION

As a Senior Product Manager on the travel tech team, you will play a central role in shaping the future of corporate travel. The travel tech team is responsible for the end-to-end customer experience of travelers, agents, and meeting planners through various online tools and APIs. You will work closely with design, engineering, sales, and marketing to define and build comprehensive solutions that enable corporate travelers at scale and unlock revenue opportunities.

CHALLENGE

• Build consumer-grade products that ensure friction-free experiences for our travelers throughout their entire trip, from searching to post-booking.
• Work with our ecosystem partners to help them understand how our solutions create impact for their business, demonstrate that value through key business metrics, and show them how to improve that value over time.
• Identify new product opportunities and drive a comprehensive roadmap informed by data analysis, qualitative research, customer feedback, and market/technology trends.
• Collaborate externally with other ecosystem partners to develop custom, scalable integrations that align with their unique needs while supporting our mission and objectives.
• Demonstrate a strong familiarity with developing external APIs and the ability to build within a partner's existing ecosystem, enhancing their overall experience.
• Work in a dynamic, fast-paced environment where ambiguity is constant, exercising autonomy to drive product innovation and make strategic decisions.
• Apply common decision-making frameworks to evaluate opportunities and risks, drafting proposals through narrative/PRQs to communicate and guide these decisions.
• Develop a long-term vision and product strategy aligned with our objectives, communicating effectively with senior leaders internally and externally to get buy-in and align teams towards executing the strategy.
  
  

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Outcomes-driven with a bias for action and undaunted by multiple dependencies, both internal and external.
• At least 5+ years of product management experience in a software product, preferably within SaaS, marketplace, or e-commerce industry.
• An analytical, metrics-based approach to identifying, sizing, and solving problems, with excellent skills in identifying and prioritizing high-impact initiatives.
• Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership.
• An experimentation mindset to come up with hypotheses, test them quickly, and ship features globally.
• Equally comfortable diving into technical details with an engineer, iterating on a Figma with a designer, or breaking down a funnel with a data analyst.
• A scrappy, get-things-done attitude to make your product and team successful, whether that means writing a QA plan or investigating the root cause of a customer support ticket.
• Familiarity with SQL, and data visualization tools such as MicroStrategy/Tableau for product analysis
  
  

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.