Hyatt Regency West Hanoi ★ 4.3

• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
• Establishes an efficient trace file to ensure that all business booked is properly tracked.
• To fully and correctly use Envision system.
• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
• Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge
• Ensures professional sales Calls using Hyatt’s Consultative Selling principles & SMART Selling philosophies.
• Maintains a detailed knowledge of Hotel facilities, features and services.
• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
• Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
• Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
• Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.
• Establishes strong contacts to source for information in regard to planned and upcoming functions/ events.
• Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Supports the implementating, demonstrating and reinforcing Hyatt’s Values and Goal.
• Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.

• Service charges
• A balance 5-day workweek
• 12 complimentary nights at Hyatt Hotels worldwide
• Exclusive discounts on F&B and Friend & Family rates
• Duty meal and provided Uniforms
• Opportunities for career growth
• A Diverse & Inclusive workplace culture where you truly belong

• Proven sales track record and client management skills.

• Strong communication, negotiation, and presentation skills.

• Fluent in English

• Good knowledge of local and international corporate markets.

• Familiar with hotel sales systems

• Self-driven, result-oriented, and proactive.

• Customer-focused with a positive, can-do attitude.

• Ability to work independently and as part of a team.

• Well-organized and able to handle pressure in a fast-paced environment.

• Willing to travel and attend client meetings/events when required.

• Existing client base in the local market is a strong advantage.

Please submit your application via Hoteljob or via email to tam.nguyen[at sign]hyatt.com

Only suitable candidates will be contacted for an interview