Mô tả công việc
Administration
Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, Brand Standards and that company actions have been introduced and implemented where appropriate.
Oversees the preparation and update of detailed Skills Training Materials and Departmental Operations Manuals defining standards for each department.
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Customer Service
Ensures that all associates are all carefully and adequately trained to be able to provide consistent excellent service and deliver the brand promise, with exceptional guest service at all times.
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
Spends a significant amount of time working in the operation and public areas overseeing service, the quality of the operation and observing employee-guest interaction. This requires constant interaction with guests, good relations with Heads of Department and constant coaching of associates in guest service skills.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Acts as a role model in relation to positive guest interactions, helping ensure high levels of repeat business, as well as creating a positive impression within the local market and with guests.
Establishes excellent rapport with guests maintaining positive relationships and handles all guest complaints, requests and enquiries on food, beverage and service.
Establishes appropriate Sequences of Service and personally ensures a consistent high quality of service delivery is maintained at all times in hotel outlets.
Is a hands-on manager and maintains a high presence in the Outlets during meal periods ensuring brand standards are maintained and guest expectations are exceeded.
Together with Executive Chef/Chef De Cusine, ensures the company outlets are managed according to the established concept statements.
Has a thorough knowledge and understanding of all food and beverage items within menus and pro-actively recommend and promote products to clients.
Ensures companies Food and Beverage Departments respond to the results of the Consumer Audit and ensures the relevant changes are introduced and implemented.
Works closely with other members of the Management Team in a supportive, collaborative and flexible manner, focusing on the overall success of the company and the satisfaction of our guests.
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in the spirit of “We work through Teams”.
Ensures that all associates are up to date with the availability of seasonal and new products available in the market.
Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.
Financial
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures that each outlet is operated in line with maximising profit while delivering on the brand promise.
Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
Assists in the preparation of the Annual Business Plan for Food and Beverage.
Assists in the monthly reforecast, involves the respective Heads of Department as appropriate.
Ensures that all company and local laws, rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
Assists in the inventory management and ongoing maintenance of companies operating equipment and other assets.
Participates in weekly yield and revenue management meetings actively, oversees the appropriate pricing structures to maximise yield and overall profits in Outlets and Meetings.
Marketing
Assists in the preparation, utilisation and update of the Annual Marketing Plan, broken down as necessary by department.
Evaluates local, national and international market trends, vendors and other restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
Works with Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
Personnel
Assists in the recruitment and selection of all Food and Beverage associates. Ensures that Heads of Department follow company guidelines when recruiting and use a competency-based approach to selecting their associates.
Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the outlets and department’s grooming standards.
Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates.
Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
Ensures that each Head of Department plans and implements effective training programmes for their associates in coordination with the Training Manager and their Departmental Trainers.
Oversees the preparation and posting of weekly work schedules in each department, making sure that they reflect business needs and other key performance indicators.
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
Ensures that hotel Food & Beverage associates follow all company and local rules, policies and regulations relating to fire and hazard safety, and security.
Other Duties
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
Coordinates Repair and Maintenance issues ensuring the outlets are always in excellent condition.
Maintains strong, professional relationships with relevant representatives from competitor brands, business partners and other organisations.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
Quyền lợi được hưởng
Yêu cầu công việc
Degree in Hospitality management
- Five-star hospitality experience
- Pre opening experience in Large restaurant group or International Five Star Hotel Group
- Minimum of 2 years experience in similar position
- Age: 30-45.
- Hands on approach to leadership and training
- Leadership skill, work coordination, negotiation skills.
- Good English communication skills.
- Passion for the food and beverage industry
- Good understanding about tourism industry, F&B, the economy, politics, cultures and the markets.
Yêu cầu hồ sơ
Chào mừng bạn đến với Naman Retreat, một nơi nghỉ ngơi yên tĩnh ở Duyên hải miền Trung Việt Nam. Những con người đam mê, những người đam mê đồ cổ và những người yêu ẩm thực Việt Nam chính thống đã đưa Naman vào cuộc sống. Giải phóng cơ thể và tâm hồn của bạn bằng cách đắm mình vào chuyến hành trình trải nghiệm tuyệt vời đến những nơi ẩn dật bí mật của chúng tôi.
Naman Retreat mang đến cho bạn sự hài hòa của môi trường thiên nhiên êm dịu kết hợp với văn hóa địa phương đích thực. Những bữa ăn ngon, giấc ngủ ngon và sự yên tĩnh độc đáo của Naman… Tất cả hòa quyện vào nhau để khiến bạn sảng khoái và thay đổi.
‘Naman’ có nghĩa là…Hòa bình. Sự cân bằng. Sự đơn giản.
Trong tiếng Phạn, nó có nghĩa là 'bản chất cơ bản tốt đẹp' của vạn vật và con người.
Trở thành thành viên của gia đình Naman, bạn sẽ có nhiều cơ hội phát triển nội tâm, cũng như tìm ra tiềm năng thực sự của mình. Với những lợi ích và cơ hội mà chúng tôi mang lại cho bạn, bạn sẽ thấy đây là một quyết định đúng đắn khi tham gia vào đại gia đình Naman. Một môi trường năng động, một thương hiệu trên đà phát triển mạnh mẽ chào đón bạn.
Chính sách bảo hiểm
- Chế độ Bảo hiểm đầy đủ (BHYT, BHXH, BHTN)
Các hoạt động ngoại khóa
- Chương trình giao lưu văn hóa của công ty,mở tiệc tùng, lễ hội
- Các cuộc thi năng khiếu như : Ca hát, múa, nhảy
- Tình nguyện
- Thăm quan, du lịch hàng năm
- Hoạt động xã hội
- Dã ngoại, team building theo quý
- Chương trình giao lưu văn hóa của công ty,mở tiệc tùng, lễ hội
- Các cuộc thi năng khiếu như : Ca hát, múa, nhảy
- Tham gia các hoạt động, sự kiện, team building, du lịch nghỉ mát… do Công ty tổ chức;
Lịch sử thành lập
- Được thành lập năm 2014
Mission
- Cung cấp giải pháp kết nối, xóa nhòa đi ranh giới giữa nghỉ dưỡng và trị liệu tinh thần, mang đến không gian sống đúng nghĩa, nơi tâm trí được xoa dịu, chữa lành và kết nối mạnh mẽ hơn với chính bản thân bạn.