Mô tả công việc
JOB SUMMARY
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
JOB SPECIFIC TASKS
Building Successful Relationships that Generate Sales Opportunities
• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company's customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
Quyền lợi được hưởng
Attractive remuneration package & 13th month salary
Local and International training course
05 working days | 02 day-off per week
Duty meal & Uniform provided by hotel
Taxi for late night shift| Free motorbike & car parking
Cross training & Cross exposure & Task force opportunities
Associate Appreciation Week | Take-care culture
Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance
Annual health check
Associate special discount for hotel rooms and F&B services at International Marriott properties
Career path in the most respected and prestigious hotel companies in the world
Yêu cầu công việc
• Fluent English & Strong communication & Service mind
• At least 01 year experience in the same position.
• Good at Word/ Excel/PowerPoint
Yêu cầu hồ sơ
- Send your CV (Picture attached & Subject: Candidate Name - Position) to Hoteljob
- OR Fill in the application from at Loss & Prevention room at hotel (No.8 - Do Duc Duc - Nam Tu Liem - Hanoi)
- Interview appointment will be set up only to potential candidate at the soonest.- Recruitment fanpage: JW Marriott Hanoi - Human Resources