Meritel Hanoi

Process incoming reservation requests from guests via phone, email, or online booking platforms, ensuring all necessary information is collected and accurately entered into the hotel's reservation system.
Provide detailed information to potential guests regarding room availability, rates, amenities, and hotel policies, helping them make informed decisions.
Upsell additional services and room upgrades by highlighting the benefits and features, aiming to enhance the guest's stay and increase hotel revenue.
Coordinate with the front desk and housekeeping departments to manage room inventory and ensure guest preferences and special requests are met, such as room location or early check-in.
Handle modifications, cancellations, and special requests to existing reservations, ensuring changes are accurately reflected in the system and communicated to relevant departments.
Calculate room rates and provide billing information, including explaining the breakdown of charges, discounts applied, and payment policies.
Resolve guest complaints related to reservations by offering satisfactory solutions, such as room changes, discounts, or complimentary services, to maintain high levels of customer satisfaction.
Compile and maintain records of reservation data, including occupancy statistics, cancellation rates, and revenue generated, for use in reports and analysis by management.Excellent phone etiquette and verbal communication skills
Strong computer proficiency and email communication skills
Attention to detail and the ability to resolve customer issues
Strong English proficiencyYou will be working in an international hotel in the most bustling and modernized center of Ho Chi Minh City with attractive salary and benefits:
- Competitive salary
- Attractive monthly service fee bonus (service charge)
- Variety changes to be promoted to higher positions
- Meal allowance and parking allowance
- Social insurance package is paid at 100% salary
- 2 days off/ week, 12 annual leave days/year
- 13th Salary bonus, according to year-end business outcome
- 1 day off on your birthday and a gift from the hotel.
- Stylistic uniform is provided and washed by the hotel.