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Mô tả công việc
• Understands hotel P&P and Accor P&P
• Maintains the cleanness at the working station (office, desk, computer, telephone, stationery).
• Be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately
• Be responsible to maximize hotel revenue with up-selling of rooms, types and services.
• Be responsible for being able to explain hotel services and facilities in a positive manner.
• Be aware of other Accor hotels in Vietnam and assist guest with information relating to ‘sister’ properties, including sending leads on to relevant team member.
• Ensures knowledge and update of the reservation systems available and are fully conversant with the rates, packages and any special offers available.
• Be responsible for following up on all guests requests. Ensure response for all guest’s request within 24 hours of the receipt.
• Ensures that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum.
• Ensures to get ETA of VIPs and GIT booking and inform related department
• Be able to provide a courteous, friendly and personalized greeting and farewell in accordance with ‘Resavision’ program.
• Follows the Accor ‘Resavision’ program upon receiving reservation, modification or cancellation at all times.
• Follows the Accor ‘Resavision’ program upon receiving reservation, modification or cancellation at all times.
• Optimizes occupancy and average room rate in accordance to selling strategy given by Revenue Manager and/or Rev Max team.
• Makes sure that the correspondence are correct compared with the data on the Opera system.
• Follows up the administration of each booking to help the reception team carry out check-in operations effectively
• Ensures deposit or payment is followed up and accurately updated in PMS and reports
• Prepares and follow up all arrival information, including 3 day check and same day for non-guaranteed and guaranteed reservations.
• Minimize No-shows by the reconfirmation of arrivals and checking for duplicate reservations
• Follows up GIT booking, tentative booking, waiting list, …
• Reports immediately to Reservation Manager if any booking released, cancelled or modified which affect the Occupancy or Revenue Forecasting
• Controls hotel availability and allotment to maximize hotel revenue. Report immediately to Reservation Manager if hotel availability status changed for decision to close or reopen selling to OTAs.
• Inputs new corporate/travel agencies into the T/A master and update rates accordingly.
• Files all contracted room rates according to alphabets of Company names.
• Updates DPF on daily basis in timely manner
• Updates and inform TA for close of free-sale in timely manner
• Handles and follow up waiting list procedure when hotel fully booked, refer to Reservation Manger to take over booked reservation and handle over booked situation
• Ensures that allotments are processed according to the standards and that any request to increase allotments are approved by the Reservation Manager
• Be available to assist hotel Management to do report related to Rooms
Quyền lợi được hưởng
Service charge
2 days off / week
Full Social Insurance
Shuttle bus from the hotel to Phan Thiet City and back
International work environment
Duty meal
Yêu cầu công việc
• Vocational Certificate in Hotel Management, Business Administration or Bachelor’s degree in Hotel Administration, Business Administration or equivalent.
• 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
• Good at the use of Microsoft Office and OPERA
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving and organizational abilities.
• Proficient in the use of computer
• Able to read and write English
Yêu cầu hồ sơ
- Potrait Photo
- Residence documentary
- Notaried ID Card
- Health check
- Criminal Record
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Meritel Hà Nội tọa lạc tại một trong những con phố sầm uất, sôi động và nổi tiếng nhất Hà Nội - Phố Hàng Bông. Hàng Bông vẫn giữ được vẻ đẹp cổ kính của Hà Nội hàng trăm năm trước và được biết đến là điểm đến đáng giá nhất của khách du lịch ở Hà Nội với không khí sôi động về đêm nhưng vẫn yên bình vào ban ngày. Cách Hồ Hoàn Kiếm chưa đầy 5 phút đi bộ, Meritel Hà Nội cũng nằm cạnh các khu mua sắm truyền thống và các địa điểm du lịch mang tính biểu tượng.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2015
Mission
Tại Meritel Hà Nội, chúng tôi tạo ra hành trình cá nhân hóa của bạn trên khắp Việt Nam theo yêu cầu. Thực sự hỗ trợ bạn lên kế hoạch sắp xếp chuyến đi liền mạch, cập nhật cho bạn những thông tin hữu ích mới nhất và đề xuất cách tốt nhất để bạn dành thời gian ở Việt Nam.
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