Meritel Hanoi

Receive and confirm reservation of guests.
Receive and reconfirm guest booking requests.
Manage, control room information (types of rooms, prices of available rooms, service, equipment in the hotels) to ensure the maximum capacity of rooms and revenue.
Manage and control information about rooms (room types, prices of rooms waiting to be rented, services and equipment of the hotel) to ensure maximum occupancy and revenue.
To control bookings in order to implement yield management.
To follow up, update documents, information related to changes in bookings, cancelation, confirmation, deposit... to ensure the documents are correct compared to details saved in computer. To implement periodic and required reports on issues related to reservation to Head of department and other relevant departments.
To maintain good relationships with loyal customers, at once develop new source of customers. To reply complaints related to reservation.
To understand, update the products of the hotel, as well as pricing policies, care for guests, promotions. to organize and classify booking records: Companies, groups, individuals, VIPs...
To prepare booking records and lists of VIPs arriving the next day, check, confirm and forward to Front Office Manager (or superior with responsible authority) every evening before the shift ends.
To be responsible for confirming deposit of guests before their arrivals.
To support relevant departments if needed.
To carry out duties assigned by senior.1-2 year-experience in the hotel industry is preferred;
Degree in Hospitality Management or related field;
Proficient in communication;
Good English;
Computer skills: Proficient in Microsoft Office.
Extremely high spirit of Customer Service.
Proactive, hospitality oriented, good discipline, high sense of responsibility;
Well-presented and professionally groomed at all time;
Vietnamese under local contract.Full social insurance, PVI personal health care
Bảo hiểm xã hội đầy đủ, bảo hiểm sức khỏe PVI;
Annual leave, Public Holidays benefits
Ngày phép năm và chế độ nghỉ lễ theo quy định;
Home visit, relatives visit allowance
Chế độ về thăm nhà và người thân thăm nhân viên;
Accommodation, meal allowance, transportation to work
Trợ cấp sinh hoạt: ăn, ở, phương tiện đi làm,...
Extremely competitive incomes & incentives
Các thu nhập lương và thưởng cạnh tranh;
Professional, friendly and classy working environment
Môi trường làm việc chuyên nghiệp & thân thiện;
Develop, grow and innovate your talent through learning programs by Wyndham University
Phát triển tài năng qua hệ thống đào tạo Đại học Wyndham;
Employee benefit offering discounted rates at Wyndham Garden Grandworld Phu Quoc
Ưu đãi giá nhân viên khi sử dụng dịch vụ tại khách sạn.