Meritel Hanoi

Mô tả công việc

• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service

• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention

• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry

• Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms

• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required

• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

• Follows up on progress of agenda items covered in regular meetings • Follows up on progress of agenda items covered in regular meetings

• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests

• Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department

• Supervises outside contractors to ensure contractual compliance

• Ensures that consumption of guest supplies is under control

• Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests

• Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc

• Acts on behalf of the Executive Housekeeper in his / her absence as assigned

• Works with Superior and Human Resources on manpower planning and management needs

• Works with Superior Director of Finance in the preparation and management of the Department’s budget.

Quyền lợi được hưởng

• Full salary, service charge and local social insurance contribution in the probation period
• Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand
• Opportunity to join international training & development programs and cross training programs
• 1.5 OFF days/ week
• Delicious and nutritious meal at Hotel’s Social Café
• Sleeping Lounge for Employee
• Laundered uniform provided by Hotel
• Pre-employment health check and annual health check
• Birthday gifts and Allowances for other special events
• Recognition program with valuable gifts
• Summer vacation and many team-building activities
• Hotel discounts worldwide at all IHG Hotels and Resorts
• Unlimited Food & Beverage discount at Hotel and other IHG Indochina Hotels
• Free parking
• Other benefits according to Hotel’s policy

Yêu cầu công việc

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office

• Problem-solving, motivating, organizational and training abilities

• Strong Leadership skills in managing teams

Qualifications

• Diploma in Hotel Administration, Hotel Management or equivalent

Experience

• 3 years of housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.

• Type and level of experience required may vary slightly based on size and complexity of operation

Yêu cầu hồ sơ

Please send your CV (attached with photo) to:

- HR Office: B1, Keangnam Hanoi Landmark, Pham Hung Str, Nam Tu Liem District, Hanoi

- Recruitment Tel: 024 32753464