Novotel Đà Nẵng

Mô tả Công việc

Lead operation staffs of air export, import field (2-3 members)

- Supervise daily operations to make sure both company’s E-FMS compliance and customers’ SOP keep on track.
- Provide solution for any operational issue(s)
- Effect necessary communication and motivation to staffs.
- To be responsible for getting best rates from airlines, trucking companies or any other partners. Quote for oversea, local customers’ & sales department’s airfreight requests.

- Arrange space for all air export shipments. Make weekly/monthly report.

- Make sure staff’s operation close job’s hard copies and on systems monthly before deadline.

- Manage, guide, monitor and inspire your team to be effective and consistent with the office and company’s direction and objective.

- Responsible for accomplishing the department's goals and individual goals.

- Supporting, consulting, and coaching with colleagues about the profession

- Dealing with airlines lines, agent, and related parties to have solutions settled properly.

- Participate in internal quality assessment, detect, and propose remedial measures, prevent existing or potential nonconformities of services and work processes.

- Responsible for the management of customer relations and ensuring that your staffs manage any complaints appropriately

- Ensuring the efficiency and effectiveness of air exports.

- Always thinking about improving business methods, participation in company's activities.

- Understand the market situation, promptly report all market trends and changes of competitors to Product Manager.

- Some other tasks when needed and assigned by Manager.

Yêu Cầu Công Việc

- Bachelor’s degree

- Good English

- At least 5 years relevant working experience in Air Freight in the field of logistics/ freight forwarding.

- Having extensive knowledge of the domestic and international freight forwarding profession, knowledge of foreign trade import and export.

- Good communication skills to be able to create wide relationships with customers and related partners.

-  Good listening skills, good negotiation skills.