Premier Village Phu Quoc Resort managed by Accor

Mô tả công việc

- Be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately. 

- Be responsible for being able to explain hotel services and facilities in a positive manner. 

 - Be aware of other Accor hotels in Vietnam and assist guest with information relating to ‘sister’ properties, including sending leads on to relevant team member. 

 - Ensures knowledge and update of the reservation systems available and are fully conversant with the rates, packages and any special offers available. 

 - Be responsible for following up on all guests requests. Ensure response for all guest’s request within 24 hours of the receipt. 

 - Ensures that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum.

 - Makes sure that the correspondence are correct compared with the data on the Opera system.

 - Follows up the administration of each booking to help the reception team carry out check-in operations effectively. 

- Ensures deposit or payment is followed up and accurately updated in PMS and reports. 

- Ensures that allotments are processed according to the standards and that any request to increase allotments are approved by the Reservation Manager.

Quyền lợi được hưởng

- Dynamic, professional & open minded working environment.

- Joining training courses according standard of Accor. 

 - Good salary, benefits and bonus.

- Have annual physical examination.

- Supporting shift meals at staff canteen

Yêu cầu công việc

- 1 year related experience or 6 months experience in reservations/front office. 

- Good at the use of Microsoft Office and OPERA. 

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the Resort, the brand and the Company. 

- Problem solving and organizational abilities. 

- Fluent English.

Yêu cầu hồ sơ

- Vui lòng gửi CV đến Ms. Sang (Zalo 038 999 4312)

- Các ứng viên phù hợp sẽ được hẹn phỏng vấn qua điện thoại

- Theo dõi tin tuyển dụng trên fanpage Premier Danang Heartist Journey (https://www.facebook.com/tuyendungpremiervillagednresort)