Premier Village Phu Quoc Resort managed by Accor

Mô tả công việc

Job Summary 

The Spa Receptionist will be responsible for organizing and managing appointment bookings for clients, answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments, also include notifying staff members of any customer cancellations or the arrival of any unscheduled visitors, Include light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents. Able to be a therapist when needed.

Essential Duties and Responsibilities

• Demonstrates cooperation and trust with colleagues, supervisors, teams and across departments.

• Greet customers, providing a positive and friendly attitude.

• Receptionists check in customers as they arrive for their scheduled appointments, also schedule new appointments and answer all calls that come into the spa.

• Caring for office furniture, plants and periodicals are some examples of these additional duties.

• Participate as a team player and establishes strong working relationships to deliver positive results.

• Work closely with Maintenance Team with respect to facility mechanical or cleanliness needs.

• Ensure accurate procedures are followed for opening and closing the spa.

• Complete all reception administrative tasks and procedures in a timely manner to the highest standard.

• Assist with cashing up and voucher/brochure enquiries as required.

• Ability to complete show rounds to potential new members and guests giving out relevant information on the Spa.

• Be familiar with and promote all facilities, treatments, and products offered in the Spa at every opportunity.

• Ensure smooth running of the treatment rooms and allocating rooms to therapists.

• Monitor the Spa emails and where necessary respond to emails in a polite manner.

• Primary focus on sense of guest arrival/departure, hands-on treatment, cleanliness, room ambience, and overall spa experience. Empathetic, friendly, and able to make people feel beautiful inside and out. Expectation: Guests are delighted with their spa experience and spa environment.

• Achieve the monthly target, which will be set in line with your manager.

• Takes control of guest booking once guest is endorsed by Reception. Expectation: Guest is personally attended to and treatment/s is/are delivered with accordance to treatment protocols, starts and ends according to prescribed treatment time ensuring that all service performance indicators are met.

• Communicates clearly and directly with supervisor and colleagues concerning performance expectations, productivity, and accountability within the team. Maintains team preparedness by constantly participating in training activities. Expectation: Communication is documented, ongoing, clear, concise, and complete.

• This job description is simply an outline of the major responsibilities, which may change as the spa evolves and changes. Other duties and responsibilities may be added as required.

• Able to work overtime when needed.

Quyền lợi được hưởng

1. Salary and Allowances/Lương và Phụ cấp

Full Salary & monthly Service Charge in probation period/ Được nhận 100% lương và tiền thưởng phí dịch vụ trong giai đoạn thử việc.

Support to relocation allowance by ranks/Hỗ trợ chi phí nhận việc.

Home Visit allowance/Hỗ Trợ chi phí về thăm nhà.

2. Benefits/Các chế độ Phúc lợi

Supported housing staff with full amenities and entertainment area/ Hỗ trợ nhà ở nhân viên với đầy đủ cơ sở vật chất

Support shuttle bus to Hotel./Hỗ trợ xe đưa đón tới nơi làm việc.

Support for full meals during the work shift and day off./Hồ trợ 03 bữa ăn mỗi ngày.

Uniforms are provided according to Hotel standards./Được cung cấp đồng phục theo tiêu chuẩn của tập đoàn Accor.

International working environment, joining training courses according standard of AccorHotels./Môi trường làm việc chuyên nghiệp, được tham gia các khóa đào tào của tập đoàn Accor

3. Insurance policy/Chính sách bảo hiểm

Insurance according to the provisions of Labour law/Được đóng bảo hiểm đầy đủ theo luật lao động.

Suncare Insurance according to the provisions of policy SunGroup/Bảo hiểm Suncare theo quy định của tập đoàn Sungroup

Yêu cầu công việc

Required Skills 

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers

Qualifications 

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience 

• 1 years related or an equivalent combination of education and experience.

Yêu cầu hồ sơ

If you are interested, please contact our Recruitment team via:

• Apply to via hoteljob.vn.
• Submit CV to email: Nộp hồ sơ or Nộp hồ sơ.
• Tel: 091 763 5788 (Mr.Linh)