Sofitel Legend Metropole Hanoi

• Create a spa environment and experience that distinguishes our brand from the competition and delivers superior service and value; ensure clients and Members are greeted upon arrival and invited back upon departure.​
• ​Maintain adequate spa inventories and ensure facilities are prepared for daily services.​
• ​Restock and reset treatment room when finished with shift including emptying trash, transporting dirty linens to laundry, stocking linen shelves, sweeping the room after treatments, and cleaning mirrors and sinks.​
• ​Respond quickly to guest requests and complaints. Establish and implement appropriate programs and service recovery guidelines that ensure the ultimate in guest experience and comfort. ​
• ​Promote teamwork and quality service through daily communication and coordination with other departments​
• ​Provides SPA therapies/treatments as per the offerings in the SPA menu​

At IHG, we provide you competitive benefits and comply to all current laws

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​

• The experience of 1 years in hotel SPA/Fitness Centre handling guests is preferred .He/She should have undergone formal training in Therapies/Massages.​
• ​Minimum school level education is mandatory with English communication.