The job holder responsible for:
- Ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
- Ensure compliance and minimizes risks when processing transactions, providing products and services to customers.
- Carrying out transactions and providing services:
- Perform work in accordance with policies, regulations, procedures, internal guidelines... and service quality commitments (SLAs)
- Perform cash and non-cash transactions for customers (such as opening accounts, receiving deposits, etc.) in accordance with TCB's procedures.
- Update TCB's product informaiton, regulations, procedures, Marketing program, Sales Campaign and guidelines to provide services to retail customers in the fastest and best way
- Receive and resolve customer requests and complaints in accordance with Techcombank's regulations.
- Receive customers' opinions on products, processes, services, policies... to have recommendations for related departments for improving product, process and policy
- Consulting: Identify opportunities for upselling, cross-selling, consulting and providing personal financial products and services suitable to customer needs
- Receive and understand customer information to advise and provide products and services suitable to customer needs or introduce to positions according to regulations to bring the best experience to customers. Client.
- Identify opportunities for upselling and cross-selling during the transaction process and encourage customers to use other products.
- Exploit, consult, and provide personal financial products and services suitable to customer needs according to the assigned customer list in each period.
- Ensuring correct and complete advice on personal financial products and services and in accordance with customer needs
- Develop customers through sales channels according to the bank's orientation from time to time
- Effective management: Manage plans and business results
- Develop and implement individual business plans to achieve assigned business targets.
Report And Checking
- Check transactions/documents arising during the day
- Reconcile transactions and cash amounts, ensure the balance in the cash fund reaches zero after the end of trading hours
- Check the documents that have accounted for the previous day's transactions.
- Prepare daily reports after trading hours end
- Be a member of the ATM fundraising team at the branch/transaction office/neighborhood.
- Perform other tasks as assigned by the Supervisor/Instructor Team Leader.
Human Resources: Developing people & building a corporate culture
Self Development
- Fully participate in TCB's training programs
- Always have the spirit of self-learning in work and life
- Proactively build personal development plans.
- Always have an open attitude to share information with others and be willing to accept change.
- Take ownership and responsibility in work, aiming for outstanding results.
- Build a culture of cohesion and encourage colleagues to achieve success.
- Be fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's 5 core values and behavioral standards, demonstrating Techcomer's DNA.
Success Profile - Qualification and Experiences
- Graduated bachelor preferably in majors: economics - finance - banking.
- At least 03 years of experience in the banking sector
- Proficient in office skill
- English ability: Not Apply
Thành lập năm 2017, TTD Ecom tự hào là một trong những doanh nghiệp xuất sắc trong ngành thương mại điện tử xuyên biên giới, nổi bật với khả năng chinh phục thị trường toàn cầu nhờ sự thấu hiểu sâu sắc về nhu cầu của khách hàng quốc tế. Chúng tôi không ngừng đổi mới công nghệ, tối ưu quy trình thiết kế, và lựa chọn những sản phẩm chất lượng cao, nhằm mang đến cho người tiêu dùng toàn cầu những sản phẩm mang thương hiệu với chất lượng vượt trội, tính năng độc đáo, và mức giá hợp lý trên các nền tảng như Amazon, Etsy, Google Shopping, Tiktok Shop, Shopify, Woocommerce,...vv
Sứ mệnh của chúng tôi là đưa thương hiệu Việt vươn tầm thế giới cùng với khẩu hiệu 'THINK BIG, WORK SMART', chúng tôi kiên quyết tuyên bố với toàn thế giới: Những gì thế giới làm được, Việt Nam chúng tôi sẽ làm tốt hơn. Chúng tôi tự tin sánh vai cùng những cường quốc, mang trong mình bản lĩnh kiên cường và trí tuệ vượt trội của người Việt, quyết tâm khẳng định vị thế trên đấu trường toàn cầu.