Pullman Hotels

Mô tả Công việc

Objective of role:

• Manage the team of employees and drive sales performance.
• Take responsibility for achieving assigned targets across the managed store chain.
• Implement and monitor promotional programs: VIP events, monthly promotions, CRM (Customer Relationship Management), providing the best customer experience.
• Take responsibility for maintaining the image of the store and brand.
• Manage merchandise and adhere to the operational standards of the brand and company.
• Build and lead a team, conduct training and guide personnel, create a work environment based on the company's business philosophy and core values.
• Develop and implement business strategies: service, sales, merchandise, operations, human resources.
• Coordinate with departments to implement and resolve issues related to the managed store.

Detailed responsibilities/accountabilities

Ensure stores achieve sales targets:

• Manage assigned Key Performance Indicators (KPIs) related to revenue: Store sales, UPT (Units Per Transaction), ATV (Average Transaction Value), Customer Satisfaction, etc.
• Plan, monitor, and motivate employees to achieve daily/monthly/quarterly revenue targets.
• Plan and implement sales strategies and propose promotional programs to achieve daily/monthly/quarterly/yearly revenue goals.

Store Operations Management:

• Ensure the store's image (product display, cleanliness, fixed asset maintenance, inventory management, etc.) meets the operational standards of the company.
• Ensure employees' appearance is neat and adheres to the brand standards.
• Generate daily/monthly/quarterly reports as required by management.
• Provide necessary information to management regarding sales activities and store operations.
• Take responsibility for managing the budget and monitoring operational expenses of the store.
• Plan and propose efficient operational solutions.

Customer Service:

• Ensure employees provide customer service according to the brand and company standards, delivering the best customer experience.
• Manage the maintenance and development of close relationships with customers.
• Assist customers in resolving issues with products or services, handling customer complaints (if any).
• Develop a strategy to maintain and grow the store's loyal customer base, proposing programs for VIP customers.

Inventory Management:

• Store and maintain goods in accordance with regulations to prevent losses due to operational errors.
• Monitor inventory, ensure the implementation of merchandise management according to operational standards (SOP).
• Handle cases related to merchandise: discrepancies, negative sales, system errors, etc.
• Analyze and make purchasing proposals suitable for the business situation at the managed store.
• Collaborate with departments to resolve merchandise-related issues (if they arise).
• Participate and coordinate with accounting in the monthly/quarterly/yearly inventory auditing process. Take responsibility for explaining and handling discrepancies. Manage the merchandise of the store.

Human Resources Management:

• Build a healthy and fair environment based on the company's business philosophy and core values.
• Ensure the rights and obligations of employees: attendance tracking, working hours, overtime, labor contracts, leave, resignations, incidents, etc.
• Take responsibility for recruitment, training, and personnel development aligned with the goals of individuals and the company.

Yêu Cầu Công Việc

• Graduate from College/ Associate Degree/ University or higher with 3 years of experience in the high-end retail industry, including at least 1 year in a store manager role.
• Management skills, inspirational leadership, training, and guidance for employees.
• Good communication skills, with the ability to build positive relationships with customers and colleagues.
• Data analysis skills and strategy development, experience using sales reporting tools (Microsoft Office, etc.).
• Passionate and highly responsible in the workplace.
• Ability to work a flexible schedule, including weekends and holidays.
• Fluency in English is an advantage.